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Why should I report an Issue with Zalo?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Zalo Group to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Zalo Customer Insights
1. I hope I get a reply soon or if there any update for older version phone.This app is fine for me, but the reason why I rated 2 stars is annoying while I used two phones and have to switch back and forward, the second thing that they didn't have it on my smart watchHelp files are not available in English, making it very painful to use.
2. Beside that, the app fails to display some messages in random manner!Exceptional app amazing user experience everything runs smoothly however if developer can add in built translation it would be the top most achievement π keep it up for all the good work and stay safe.My account got disabled for unknown reasons.
3. Viber suites my needs and more people on it.This app as an issue everytime I have tried to create account it just tells me number of verification requests exceeded yet they have not even sent any code.i have not even be able to create my account till date please do sthI tried verifying my account.
4. Now I don't have a way to contact my studentsMy Account Disappeared! I tried to log in with my phone and a message popped up asking me to create a new account.
5. I changed my phone to a newer one and downloaded the newer version, but I couldn't backup the data from the old phone because it's from the old update.
6. Already sent message to the support through the app and email, they never responded.Stopped using this app because it wonder send OTP and requires you to send a text, which wasn't working.
7. i followed all the guidlines but it kept on saying "unable to identify information on the ID document"Plssssss stop automatically delete pics and files in a period of time.
8. I used zalo on my old phone, so when it had a new update, I couldn't update it because it was no longer suitable for my phone.
9. I tried to verify my account but it won't recognize the ID I have.
10. I need to know if there are any ways for me to backup the data because those old messages are very important to me.
11. I messaged the support but no reply.
Steps to Troubleshoot & Fix Zalo Issues
1. Fix Zalo Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Zalo: Restarting the app will resolve most errors.
- Update the Zalo App. Here is how:
- On Android goto PlayStore » Search for "Zalo" » Open Zalo » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Zalo » click "UPDATE".
- Clear Zalo app cache: Clearing cached data will force your app to retrieve the latest data directly from Zalo servers.
- On Android, goto Settings » Apps » Select "Zalo" » click Storage » click "Clear Cache".
- Check Zalo app permissions. If any of these permissions required to use your device's features are disenabled, Zalo might not work.
- Uninstall and reinstall Zalo. If nothing else has worked, completely uninstall Zalo then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Zalo not working
2. Fix Zalo Server issues & Internet Connection
- Check network connection: An unstable Internet will make Zalo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Zalo not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Zalo may not be able to connect to the Internet when running in the background.
Reported Issues
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I cannot get my Saudi number text confirmation code
β by David 2 years ago -
My Zalo Account Mobile: +491713321475
is disabled.
I've been trying to fo 'identity verification ' with all kind of photos but none was accepted.
'No ID detected"
I've German Paaport,Driving licence, Personal Identity card.
None were accepted..β by H Korhonen 2 years ago -
I tried to register Zalo but I donβt receive the activation code
β by Jimmy Khuu 2 years ago -
I haven't received my verification code from Zalo. When I insert my number it says I have exceeded my limit and should try again after 24 hours, I've been trying for 3 days now it doesn't work. I tried with my PC as well and it says my number is blocked from requesting a verification code. Please assist
β by Evelyn 2 years ago -
No Nearby γ γ
Not Scanned How to make it searchableβ by μ€μν 2 years ago -
Hi. my name is YOON HYUNMIN and my phone number is (+82)010-4059-6058 / (+82)010-3198-6916
I sending message to get help from your support team.
I registered Zalo today and try to get friend or join group.
but Zalo doesn't allow me to that kind of activity. it says that my account is banned from use.
Please unlock my accounts. thank you.β by YOON HYUNMIn 2 years ago -
Dear Sir/Madam
I join on Zalo app and right now, due to security reason I need to delete my account very soon, please review my request and delete - deactive my account
I would appreciate a reply at your earliest convenience
I hope you can settle this matter for my satisfaction and would appreciate your immediate attention to this matter.
Regards
My Zalo Number :
00989128905697β by Mmm 2 years ago -
Dear sir,
I had my Zalo account +8080485162 but two days back this account has been locked and I am not able to recover my account
Please help me to recover my account 0097450597949β by Sandu 2 years ago -
I'm Attaa Gyimah, I lived in Vietnam for 7 years and was using zalo with my Vietnamese number 0964495653.
Zalo name: Attaa Gyimah. I left Vietnam last year to Czech Republic. I've being using my Vietnamese number but recently got a notification that someone logged in my account with my Vietnamese number. I believe my old phone number might have been sold to another person in Vietnam since I left the country. I then changed to my Czech number 776362556 and for a week now my account has been locked and banned.
Old number: 0964495653(Vn)
New number: 776362556(CZ)
I would like to request for a solution for my locked account to be unlocked. Thank you in advance for your help.β by Attaa Gyimah 2 years ago -
I can not apply to Zalo account .
β by Anh ngoc Chau 2 years ago -
I can't receive massages from zalo to reset my password to login zalo
β by Bac 2 years ago -
093535111
β by Martin 2 years ago -
Hi
My Zalo account is sunddely blocked
Any help please?β by BRIK BENDAHANE 2 years ago -
I can't get a verification code to my phone number
β by Samy mostafa hamdy hamed 2 years ago -
Hi been trying to recover my zalo account but I donβt receive any activation code.
β by Shiela Gabriel 2 years ago -
My Zalo Account (+60108382617) locked.
Kindly assist me to resolve this.β by Manoj Kumar Muriandy 3 years ago -
Hi,
I would like to back up and restore my messages history on Zalo chat as recently I have changed to a new phone. I am having an Australian sim card phone number and have been able to use Zalo until I tried to sign in my same account in my new phone. The error pop up with message that my account reached access verification code. Can you please check and confirm? Thanks a lot,
Phungβ by Phung Huynh 3 years ago -
I had my Zalo account +8080485162 but two days back this account has been locked and I am not able to recover my account
Please help me to recover my account.β by Sanjay Kumar 3 years ago -
Amjad
β by amjad 3 years ago -
Abusive in chat
β by Nelia Pomida 3 years ago -
I need the code in order to set up Zalo App on my cell phone and the access was denied, please help or send me the code to set up the Zalo acct to 714-404-3139
Thank you!β by MAI THAO LE 3 years ago -
My Zalo account is frozen, because every time I use the activation codes they don't work on my new phone. Then I get locked out for 24hours
β by Thomas Sybor 3 years ago -
I was sending My problem not reply
β by Lakshan Udayanga 3 years ago -
My country is sri lanka zalo verification code not sending me I can't login
β by Lakshan Udayanga 3 years ago -
Confirmation code not sending me
β by Lakshan Udayanga 3 years ago -
I cannot login to my zalo account
β by Tagtan 3 years ago -
My Zalo does not add friends, please I need your help in resolving this issue
β by Brad Yepes 3 years ago -
why i can sent my friend request to the other in zalo ?
β by ksjt 3 years ago -
There is a problem in not sending the verification number when registering in the application When logging in, wait for sending the verification number to register with Zalo Knowing that all the data are correct, including the name or the password Please help me with this problem, thank you
my phone number is // +971503661154 UAEβ by akram 4 years ago
