Contact Tellus Customer Service

Why chat with our AI Tellus Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Tellus.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I have used it to list my properties, which it does automatically for me on all of the main rental sites, plus it handles tenant applications and screening, then goes beyond with automatic bank drafts for rental payments too! The chat feature has also been invaluable, as the folks at Tellus are super responsive and very helpful, plus I'm sure it will come in handy for communication with my tenants as well.

2. The customer service is also prompt in responding and helping with any issues that arise.So their support did answer everything & finally delivered my money back into my account, but the wait time is way to long for doing anything electronically anymore.

3. This creates an issue for those who no longer use that account.I can't add a second bank account.Easy way to save money while earning high interest.

4. But now I can't open an account, it just goes through the steps, I put in all my info and hit continue and it takes me back to the let's get started screen.Downloaded roughly a month ago to use the invest feature and disappointed with the wait-list.

5. The reserve account could allow for a higher balance, and the time it takes to transfer money could be faster.

6. Pays better than the bank! Update: tellus did provide a way in which to increase the reserve account limit.Third update since DL'd the app in Oct '20.

7. No access to the money I put in there.Tellus has been a great addition to my tools I use to manage our rental properties.

8. In order to change my linked bank I have to completely withdraw all of my money to that account.

9. Also them not being FDIC insured really does set off a lot of red flags with people especially when saving money is involved & the speed in which your money is transfer back really makes people think twice.

10. Thank you Tellus!I just listed my first property and I'm so excited! This app has everything you need to manage a listing, background checks, creating a lease, collecting rent, and more.

11. My only major issue that I'm experiencing is the linked bank account.

1. Fix Tellus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tellus: Restarting the app will resolve most errors.
2. Update the Tellus App. Here is how:
   1. On Android goto PlayStore » Search for "Tellus" » Open Tellus: Earn More Daily » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tellus » click "UPDATE".
3. Clear Tellus: Earn More Daily app cache: Clearing cached data will force your app to retrieve the latest data directly from Tellus servers.
   1. On Android, goto Settings » Apps » Select "Tellus: Earn More Daily" » click Storage » click "Clear Cache".
4. Check Tellus app permissions. If any of these permissions required to use your device's features are disenabled, Tellus might not work.
5. Uninstall and reinstall Tellus. If nothing else has worked, completely uninstall Tellus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tellus not working

2. Fix Tellus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tellus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tellus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tellus may not be able to connect to the Internet when running in the background.