Contact My Track Customer Service

Why should I report an Issue with My Track?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Daniel Qin to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This needs app is a gutted version.Intrusive video ads, while in tracks, selecting a track shows it on the map, when you back out or press the arrow in the top left corner it stops what you're doing to show a video ad.

2. 1st is the map with your track, 2nd is an easy to read screen with all the data: speed, time, elevation, distance ect., 3rd is a graph that shows your elevation changes which is nice to have on hikes or bike rides.

3. If they haven't been re-added, I'd like to suggest bringing them back! Took the guesswork out of which road I was turning on.First impressions: seems very similar to Google's former My Tracks.

4. Two days later, he had issued 2 patches to the app and fixed my problem (and turns out, that of some others as well.) I promptly payed for the app and wrote this review! Great example of what an app should be and what support should look like!I believe this is a replacement for my tracks v2.0.11 which is a better app.

5. If I'm recording... the only way to show my current position and distance is to Pause then Resume (even though it shows the route I've walked in red).

6. Also, can't choose individual track without being forced to watch a video, or else the track unchecks itself and won't display on map, this pretty much makes the recording feature useless, poor design.

7. When walking, the GPS trace keeps jumping around adding significant amounts of distance resulting in total distance traveled logging to be much greater than the actual distance traveled.

8. I have one question: When using it off line I first look at the map of the area on wifi and it updates the details and street names etc.

9. I tried a number of different apps and this one allows me to export the .gpx and import as a layer into a saved google map.

10. Update: Adjusting the Speed Threshold in the saved route from 13 to 5 fixed it.

11. It tracks bike rides with great accuracy.

1. Fix My Track Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Track: Restarting the app will resolve most errors.
2. Update the My Track App. Here is how:
   1. On Android goto PlayStore » Search for "My Track" » Open My Track » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Track » click "UPDATE".
3. Clear My Track app cache: Clearing cached data will force your app to retrieve the latest data directly from My Track servers.
   1. On Android, goto Settings » Apps » Select "My Track" » click Storage » click "Clear Cache".
4. Check My Track app permissions. If any of these permissions required to use your device's features are disenabled, My Track might not work.
5. Uninstall and reinstall My Track. If nothing else has worked, completely uninstall My Track then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Track not working

2. Fix My Track Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Track be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Track not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Track may not be able to connect to the Internet when running in the background.