Contact Zenith Bank Customer Service

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1. What can be done about this? Sometimes, using the app to buy airtime, the transaction would fail, yet I would be debited without being refunded.Sincerely, I must agree this is a great app, with good graphical outfit couple with ease and fast transactions embedded but interfacing regular use of the app becomes highly problematic.

2. The alternative is to get a e-token app which the debit card option has been disbaled, you will still need to go to the bank to get an hardware token to activate it.

3. The annoying part is that even the 24/7 number provided does not go through....telling me 'the MTN number you are calling is not available right now" how appalling!!!The transaction history requires attention as entering a date does not always yield results.

4. To improve customer experience, it is recommended to make the last 20 transactions easily accessible for review on the app.It is rather embarrassing that a highly rated bank like Zenith have a horrible app like this.

5. Please fix this soonest.Dispite the continues network issues The last update just couldn't let me share receipt of any transactions except it is save and that lots of work, please you have to work on it.

6. Pls fix itTo register a new device you will need to get a hardware token from the bank.

7. Anytime I launch the application, it keeps rolling with a message " Network not aavailable, Reconnecting'! Don't bother calling Zenth Direct either, they have no clue and cant help.

8. It refuses to open most times and owing to the cashless economy that's at play right now, I thought the update would include upgrading the accessibility aspect of the app but yet, it refuses to open most times despite stable network.

9. And the bank is messing up big time this period- they are very very slow with sending alert and then you cannot log into your app to check the status of your transaction.

10. It keeps saying 'only hardware token can be used to authorize the request' when I try to use my card details that was asked for.

11. This new update is just horrible for easy use.Using this mobile app has been really frustrating.

1. Fix Zenith Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zenith Bank: Restarting the app will resolve most errors.
2. Update the Zenith Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Zenith Bank" » Open Zenith Bank Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zenith Bank » click "UPDATE".
3. Clear Zenith Bank Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Zenith Bank servers.
   1. On Android, goto Settings » Apps » Select "Zenith Bank Mobile App" » click Storage » click "Clear Cache".
4. Check Zenith Bank app permissions. If any of these permissions required to use your device's features are disenabled, Zenith Bank might not work.
5. Uninstall and reinstall Zenith Bank. If nothing else has worked, completely uninstall Zenith Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zenith Bank not working

2. Fix Zenith Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zenith Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zenith Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zenith Bank may not be able to connect to the Internet when running in the background.