Contact YCC365 Plus Customer Service

я уже не знаю кому обращатся.я камеру регкстрировал на разных устройствах щас потерял доступ к аккаунтам . у меня три камеры и от них инструкции. создаю новый аккаунт но не получается подключится к сети

Hi. I get a new inthernet . I have try to instal ycc365 plus (before I had ycc 365 for my cloudcam). Now I can not log in to app (error code 11013). Can you help me please?

Witam. Jak mogę zresetować hasło do aplikacji ycc365 plus? Nie mogę się zalogować

Y have an account with gmail adress alexdmgxdmg@redacted AnD y have errore -1, y cant confecții To the app or open the camera, plase solve the problem fast, a lot of people have these problem.

I've had this camera awhile but I moved it to a different room and now all of a sudden the picture is UPSIDE DOWN ON ALL MY DEVICES. I'VE TRIED EVERYTHING, IM NOT STUPID AND CAMERA IS EXACTLY AS WAS JUST A DIFFERENT WINDOW I NEED HELP, I'M EXTREMELY FRUSTRATED!

The application no longer works,it shows me a permanent error.
Please unlock urgently.

Cancel my Accont plesse

Good day
When I wanted to add Cloud Storage to my account I found that it has a cellphone number associated with it that I am not familiar with.
I would like to change this number to mine.
Please assist I have tried the AI chat and this did not help.
Regards Sylvia

I lost the handset that used to manage my acount, now i am totaly unable to linkup the new one, can you help

I have canceled the light bulb account three times and triple checked it and you're still billing me and I don't know why it will take $75 a month to block your payment why can't you just cancel it how many times do I have to triple check it CANCEL THE SUBSCRIPTION FOR THE LIGHT BULB CAMERA AM I SPEAKING ENGLISH AND I WANT TO CANCEL NOW I TRIPLE CHECKED AND YOU'RE STILL BILLING ME CANCEL IT CANCEL IT AND STOP BILLING ME THE BILLING IS UNDER JEWEL CRUTCHFIELD STOP BILLING HOW MANY TIMES DO I NEED TO CANCEL IT BEFORE YOU STOP BILLING I'M NEVER GOING TO USE YOUR SERVICES AGAIN BECAUSE YOU'RE PURPOSELY CHARGING ME MONEY AND YOU KNOW I CANCELED CANCEL THE SUBSCRIPTION NOW AND STOP BILLING ME

I cannot open the app on my phone It keeps giving me the message has stopped I uninstalled the app and reinstalled I shut down my phone several times and I still have no way of accessing the app.

I can't do anything on app. Notify me cloud is unacctive although is paid. Account not working it is like everithing is blocked. Don' see and do anything . Wifi is great and still in the past the camera lost the signal. Please fix all. Thank you.

Mon code QR est effacé a force des années et j'aimerai la reconnecter en urgence suite a un cambriolage mais cela ne marche pas jaurai voulu savoir si je pouvais ravoir un code QR pour la caméra n°fcbfce760103

bonjour je viens de prendre un abonnement a un cloud pour une camera camera balcon 1 mais ca ne fonctionne pas quand je me connecte sur le cloud ca me renvoi sur la page abonnement et aucune des trois cameras n'est activé purquoi le montant de l'abonnement a été retiré sur paypal le 10 octobre

The app will not load. Refresh does not help. If I delete app and redownload will I lose the cameras I loaded and have to pair them again. Thanks

Nu fuctioneaza camera sa ma conectez la ea si se aprind mereu luminile, adică îmi da flash uri.

I can't set up my camaras

I can't set up my camaras

Having difficulty with this app it says app has a bug when clicking on desktop icon it won't open have to force stop app then open then it will let me view my cameras

Update happened and now we have no recordings or the buttons on app. We pay for this service and now have no access. Please undo last update or fix now.

My YCC365 camera stopped working correctly with the YCC365 Plus app after a year of operation.
The problem is as follows:
after a command to pan, the camera immediately moves in the desired direction, but the image in the app stays in the original position for a few seconds before jumping to a new position. In some cases, even a slight rotation will cause the camera to move to the extreme position. It is also not possible to smoothly control the camera with a finger on the phone screen.
Neither restarting the phone nor reinstalling the app helped.

would like to cancel subscription

I can log in keep rejecting the cam

I want my money back please credit my account

I have two cameras and they both were working perfectly until a few days ago, one of the cameras won’t let me save anything anymore on cloud album and I can’t even delete them and I tried to send something to someone and it won’t even do that and I have no customer service on both apps anymore and last night at 2.30am the camera turned off for two minutes. That only tells me one thing that your app is not safe, because someone is turning my camera off and deleting videos of my cloud album. Look I have been with use for a couple of years and everything worked perfectly and I had no problem. I just want to know how someone can get into your app and do things with peoples apps. I have always recommended my friends to buy the YCC365 plus cameras. I just want to know how you are going to stop this from happening again.

I purchased and received 3 cameras. They are not working for my home environment and would like to return them. Please advise how to return them. Thank you so much.

I have no longer got customer service on my app and I have 6 minutes on my cloud album but I am not able to save anymore. It worked before. I just want to know why everything stopped working. Everything works fine besides saving on the album. I have with use for a couple of years and I have 2 cameras registered with you. For seven days continuous recording and the renewal time 2/5/2023-12/4/2023. Yet I have no customer service. I would appreciate it if you can look into it and fix it. If you want me to continue with you next year. Thank you.

My camera I got disconnected

Non riesco a reinstallare una telecamera

Hello,

Please , I want to cancel payment for cloud storage in application ycc365plus for intelligent camera.
I think this payment method is registererd on mail loblmiro@redacted, If not then is registered on loblmiroslav@redacted.
Anyway Please, cancel payment on this accounts loblmiro@redacted or loblmiroslav@redacted
And I want to unbind this accounts with intelligent camera if one of them is binded.

Thank you for your help.

Please send me mail if you have done it succesfully.

I ordered from Walmart number 2000101-37335881 it says my order has been delayed I want to cancel order if it going to be delayed

my camera does not respond it only points down I try to update, and it does not work it is only two months old since I bought it YCC365 the app doesn't help me at all

I would like to cancel my subscription, Thank You

I have the YCC365 Plus light and using 2.44 GHz modem will not connect to the internet and cannot sign up with +61 Australian Mobile Number?

So my camera stopped working. So I deleted my current account. I reloaded on my phone and now it's saying the cloud storage has expired. Will I get a refund as I only reactivated it last month.

Goedemorgen

Ik krijg geen mail terug van de ycc365 als ik me registreer.
Snap er niks meer van waarom ik niet gewoon kan inloggen met mijn camera.
Hij heeft het altijd gewoon gedaan, ik had me modem gerest en kan niet meer inloggen.
Kan iemand me helpen.
0648208608.
Ook mijn telefoon nummer kan ik niet meer registreer of aanmelden daarmee.

Hoop dat iemand me kan helpen.

Bedankt en groetjes

George

I installed your YCC365plus app and purchased an annual cloud storage subscription. The cloud storage has never worked and when I try to manage it, I am taken to the order page to buy it again. Associated Services shows my plan but the only option it gives me is to cancel the associated service. I have sent emails without response and tried the chat on your site - not available. How can this be resolved?

Hi I'm trying to add my camera but it keeps saying already used. I've got 2 cameras and tge other one is set up straight away.ive reset camera but it still won't connect

Jjjj

I purchased from you a cloud storage package on  12.13.2021 and everything was fine until now.
I was searching on my app and discovered that there is no video in my cloud storage, despite, i had videos on my cloud storage until now
I haven t changed anything on settings so please solve my problem or tell me what could be the problem
I don' t want to purchase another cloud storage package until 12.13.2022, when my package expires
The e mail adress i use for this app is cotetdanut22@redacted

Please include GCASH payment in cloud subscription

Your application allows me to set a time schedule for the device to turn on and off. Trouble is that the app doesn't recognize a 12 hour format. I have to adjust my Android deivce to a 24 hour clock to turn on at 9:00pm and off at 6:00am. (06:00 & 21:00) Problem is the device will not follow schedule. The camera will not turn on at the desired time and sometimes it will not turn off at the schedule time.

First, I want to congratulate you on the program. I have opened the camera through your website. Could put an automatic play. So the images could appear without having to press anything. Because I have a smartv and the alexas command opens the browser directly at the address of the camera page.

https://www.eyeplusiot.com/device/player?deviceId=xxxxS_74ee2a32d37f
I thank you and good afternoon

My camera stopped working out for nowhere!

I want cancel a purchase to ycc365 plus, screen abnormal

Vreau sa anulez screen abnormal inspection pt aplicatia ycc365 plus

Camera does not turn horizontally

my camera keeps disconnecting from wifi…. i load it back on then within a matter of hours it disconnects ???? please help

Already have ycc365 plus and cloud account and tried to put it on my new phone which is samsung A52 and just keeps saying wrong email and wrong password tried changing password keeps saying no account found

I had one camera added and dus connected it and know I cannot connect it again.

Hello , I bought 3 cameras .do I have to do a subscription to each one ? Or do you have a bundle deal so I wouldn’t have to pay for them all separately.

Good morning;
I use a set of 2 INQMEGA cameras that work on YCC365 Plus to do continuous surveillance of my mother, a very old person, alone in her home.
At times everything is perfect, sound, even in HD, the system is perfect.
At other times, the sound is hatched, barely audible, incomprehensible, and the image is slightly jerky. The system is almost unusable.
What does it come from? And how to remedy it?
Thank you for your kind help.

J'ai trois caméra chez moi. J'envisage de m'abonner au cloud. Dois-je payer 3 abonnements, où avec un seul abonnement, est-ce suffisant ?
Merci pour votre réponse.

My brother gave me his camera. He already deleted the app ir is asking me to unbind, so I can use the device. We went into my brother's phone, but it is no longer there. How can we fix this?

Can not reset password.

My app will not move past the 5.0 screen so i cannot view my cameras. I reinstalled it 4 times. What else should i do?

I paid for the full year but I changed internet provider and now stopped recordings

I cannot get my camera to connect by scanning.

Why I can’t pull up my records as far as March 2021, I need footage for month of April 2021.

It won't connect to my cloud cam we tried and tried but it never worked

I just purchased a 12 month 7 days continue recording plan. And all of sudden my app started acting strange. It stops or 30-120 seconds delay. I can not even use the record button to record the live because it won’t let me. But it randomly recorded a few very short clips. When I checked the albums, it seemed to be on record when sounds and movements happened but I subscribed “continuously record”. I want it 24/7 recoding and store 7 days. But it doesn’t seem to be working this way. It’s still within 1 hour since I purchased it so I’d like to cancel it with the full refund.

Hello,
we are an elderly care company with 2500 subscribers , we would have our logo on the app , is it possible?
thanks in advance

I paid for cloud service using a payment link on the app! Where can I get the activation key to use service PLEASE!

I have paid for cloud storage via money web, I did not get my activation code and it’s been a couple of days now. I followed the payment link from app. Please advice.

tried numerous times to activate camera, even deleted app and started from scratch. QR code won't read by camera. It's fully charged and connected to cloudcam. Still can't get it to read code. help please

Hello, I installed the YCC365PLUS app 5 days ago, and it worked fine. For 2 days, I have not been able to access the cloud where my images are stored. Please correct, and let me know when cloud access becomes available again. Greetings. Gerard FRAMBOURG