Published by cloudcam on Jan 26, 2024

Report an issue with YCC365 Plus.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with YCC365 Plus?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of cloudcam to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About YCC365 Plus

1. The mobile app is the smartest – and easiest to use – home monitoring Wi-Fi video camera that sets up easily on your smartphone.

2. You can view your live video feed from anywhere by logging into the free mobile app on your smartphone or tablet.

YCC365 Plus Customer Insights

1. Wastes a lot of time.😩 why didn't I read the reviews first!?!?! 😭😭😭 This is a decently designed camera attached to a poorly designed and operated website connected to a barely functioning app.

2. Idle time for cameras: add an option to turn this OFF.Slow opening / multiple ads Hear a noise or car, open the app and it takes 35 seconds.

3. Major issues for the last 2 months, not providers fault... And the picture is not as good as it used to be from the onset... But no major complaints.Good cameras and good software.

4. And you have to pay upwards of 55+ to even use it to its full extent (which is not much) wouldn't recommend and I want my money back!!I'm thankful the camera was pretty cheap but I had to pay $55 to be able to even use this app.

5. Only have one request for the developers: PLEASE update the apps Playback ability to fast-forward and rewind, and enter in a time code to search timelines.

6. Close it and click on a camera and it takes almost a full minute to open.

7. *** Update*** After adding a larger SD Card and the updates ALL is good! WR!!!Over all it's Decent.

8. So overall they are worth investing into.After the last update, I can no longer view video on my SD card.

9. The customer service/FAQ/tips are non-existent even though there are links for these things, they bring you to error pages or reroute you to the home page.

10. The only option available is to adjust the time schedule.

11. The playback controls suck, because there is none, just a pause, and seem to play slow.

Steps to Troubleshoot & Fix YCC365 Plus Issues

1. Fix YCC365 Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YCC365 Plus: Restarting the app will resolve most errors.
  2. Update the YCC365 Plus App. Here is how:
    1. On Android goto PlayStore » Search for "YCC365 Plus" » Open YCC365 Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YCC365 Plus » click "UPDATE".
  3. Clear YCC365 Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from YCC365 Plus servers.
    1. On Android, goto Settings » Apps » Select "YCC365 Plus" » click Storage » click "Clear Cache".
  4. Check YCC365 Plus app permissions. If any of these permissions required to use your device's features are disenabled, YCC365 Plus might not work.
  5. Uninstall and reinstall YCC365 Plus. If nothing else has worked, completely uninstall YCC365 Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YCC365 Plus not working


2. Fix YCC365 Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YCC365 Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YCC365 Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YCC365 Plus may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • я уже не знаю кому обращатся.я камеру регкстрировал на разных устройствах щас потерял доступ к аккаунтам . у меня три камеры и от них инструкции. создаю новый аккаунт но не получается подключится к сети

    — by Исмаил 2 weeks ago

  • Hi. I get a new inthernet . I have try to instal ycc365 plus (before I had ycc 365 for my cloudcam). Now I can not log in to app (error code 11013). Can you help me please?

    — by Violeta 1 month ago

  • Witam. Jak mogę zresetować hasło do aplikacji ycc365 plus? Nie mogę się zalogować

    — by Karolina 1 month ago

  • Y have an account with gmail adress alexdmgxdmg@redacted AnD y have errore -1, y cant confecții To the app or open the camera, plase solve the problem fast, a lot of people have these problem.

    — by Rotunzeanu Alin Alexandru 2 months ago

  • I've had this camera awhile but I moved it to a different room and now all of a sudden the picture is UPSIDE DOWN ON ALL MY DEVICES. I'VE TRIED EVERYTHING, IM NOT STUPID AND CAMERA IS EXACTLY AS WAS JUST A DIFFERENT WINDOW I NEED HELP, I'M EXTREMELY FRUSTRATED!

    — by Angela Kautz 2 months ago

  • The application no longer works,it shows me a permanent error.
    Please unlock urgently.

    — by george zaharia 2 months ago

  • Cancel my Accont plesse

    — by Peter Bacigal 3 months ago

  • Good day
    When I wanted to add Cloud Storage to my account I found that it has a cellphone number associated with it that I am not familiar with.
    I would like to change this number to mine.
    Please assist I have tried the AI chat and this did not help.
    Regards Sylvia

    — by Sylvia Van Blommestein 3 months ago

  • I lost the handset that used to manage my acount, now i am totaly unable to linkup the new one, can you help

    — by Stephen oyemba 4 months ago

  • I have canceled the light bulb account three times and triple checked it and you're still billing me and I don't know why it will take $75 a month to block your payment why can't you just cancel it how many times do I have to triple check it CANCEL THE SUBSCRIPTION FOR THE LIGHT BULB CAMERA AM I SPEAKING ENGLISH AND I WANT TO CANCEL NOW I TRIPLE CHECKED AND YOU'RE STILL BILLING ME CANCEL IT CANCEL IT AND STOP BILLING ME THE BILLING IS UNDER JEWEL CRUTCHFIELD STOP BILLING HOW MANY TIMES DO I NEED TO CANCEL IT BEFORE YOU STOP BILLING I'M NEVER GOING TO USE YOUR SERVICES AGAIN BECAUSE YOU'RE PURPOSELY CHARGING ME MONEY AND YOU KNOW I CANCELED CANCEL THE SUBSCRIPTION NOW AND STOP BILLING ME

    — by Valerie Harhorn 4 months ago

  • I cannot open the app on my phone It keeps giving me the message has stopped I uninstalled the app and reinstalled I shut down my phone several times and I still have no way of accessing the app.

    — by Michelle Thomas 4 months ago

  • I can't do anything on app. Notify me cloud is unacctive although is paid. Account not working it is like everithing is blocked. Don' see and do anything . Wifi is great and still in the past the camera lost the signal. Please fix all. Thank you.

    — by Milena 5 months ago

  • Mon code QR est effacé a force des années et j'aimerai la reconnecter en urgence suite a un cambriolage mais cela ne marche pas jaurai voulu savoir si je pouvais ravoir un code QR pour la caméra n°fcbfce760103

    — by Tristana Guittier 5 months ago

  • bonjour je viens de prendre un abonnement a un cloud pour une camera camera balcon 1 mais ca ne fonctionne pas quand je me connecte sur le cloud ca me renvoi sur la page abonnement et aucune des trois cameras n'est activé purquoi le montant de l'abonnement a été retiré sur paypal le 10 octobre

    — by grimal 6 months ago

  • The app will not load. Refresh does not help. If I delete app and redownload will I lose the cameras I loaded and have to pair them again. Thanks

    — by Fnimmo3 6 months ago

  • Nu fuctioneaza camera sa ma conectez la ea si se aprind mereu luminile, adică îmi da flash uri.

    — by Cosmin Arsine 1 year ago

  • I can't set up my camaras

    — by Joe Griggs 1 year ago

  • I can't set up my camaras

    — by Joe Griggs 1 year ago

  • Having difficulty with this app it says app has a bug when clicking on desktop icon it won't open have to force stop app then open then it will let me view my cameras

    — by Mark WATTERS 1 year ago

  • Update happened and now we have no recordings or the buttons on app. We pay for this service and now have no access. Please undo last update or fix now.

    — by Mary Yaden 1 year ago

  • My YCC365 camera stopped working correctly with the YCC365 Plus app after a year of operation.
    The problem is as follows:
    after a command to pan, the camera immediately moves in the desired direction, but the image in the app stays in the original position for a few seconds before jumping to a new position. In some cases, even a slight rotation will cause the camera to move to the extreme position. It is also not possible to smoothly control the camera with a finger on the phone screen.
    Neither restarting the phone nor reinstalling the app helped.

    — by Peter Ťapuška 1 year ago

  • would like to cancel subscription

    — by douglas carter 1 year ago

  • I can log in keep rejecting the cam

    — by Gustavo 1 year ago

  • I want my money back please credit my account

    — by Paul krupit 1 year ago

  • I have two cameras and they both were working perfectly until a few days ago, one of the cameras won’t let me save anything anymore on cloud album and I can’t even delete them and I tried to send something to someone and it won’t even do that and I have no customer service on both apps anymore and last night at 2.30am the camera turned off for two minutes. That only tells me one thing that your app is not safe, because someone is turning my camera off and deleting videos of my cloud album. Look I have been with use for a couple of years and everything worked perfectly and I had no problem. I just want to know how someone can get into your app and do things with peoples apps. I have always recommended my friends to buy the YCC365 plus cameras. I just want to know how you are going to stop this from happening again.

    — by Saeb Raad 1 year ago

  • I purchased and received 3 cameras. They are not working for my home environment and would like to return them. Please advise how to return them. Thank you so much.

    — by Linda Muccitelli 1 year ago

  • I have no longer got customer service on my app and I have 6 minutes on my cloud album but I am not able to save anymore. It worked before. I just want to know why everything stopped working. Everything works fine besides saving on the album. I have with use for a couple of years and I have 2 cameras registered with you. For seven days continuous recording and the renewal time 2/5/2023-12/4/2023. Yet I have no customer service. I would appreciate it if you can look into it and fix it. If you want me to continue with you next year. Thank you.

    — by Saeb Raad 1 year ago

  • My camera I got disconnected

    — by Loretta Whitslar 1 year ago

  • Non riesco a reinstallare una telecamera

    — by Biagio 1 year ago

  • Hello,

    Please , I want to cancel payment for cloud storage in application ycc365plus for intelligent camera.
    I think this payment method is registererd on mail loblmiro@redacted, If not then is registered on loblmiroslav@redacted.
    Anyway Please, cancel payment on this accounts loblmiro@redacted or loblmiroslav@redacted
    And I want to unbind this accounts with intelligent camera if one of them is binded.

    Thank you for your help.

    Please send me mail if you have done it succesfully.

    — by Miroslav Löbl 1 year ago

  • I ordered from Walmart number 2000101-37335881 it says my order has been delayed I want to cancel order if it going to be delayed

    — by Seth Clark 1 year ago

  • my camera does not respond it only points down I try to update, and it does not work it is only two months old since I bought it YCC365 the app doesn't help me at all

    — by Ana Anaya 1 year ago

  • I would like to cancel my subscription, Thank You

    — by Cyril Parsons 1 year ago

  • I have the YCC365 Plus light and using 2.44 GHz modem will not connect to the internet and cannot sign up with +61 Australian Mobile Number?

    — by Alan Higgins 1 year ago

  • So my camera stopped working. So I deleted my current account. I reloaded on my phone and now it's saying the cloud storage has expired. Will I get a refund as I only reactivated it last month.

    — by Andrew Creech 1 year ago

  • Goedemorgen

    Ik krijg geen mail terug van de ycc365 als ik me registreer.
    Snap er niks meer van waarom ik niet gewoon kan inloggen met mijn camera.
    Hij heeft het altijd gewoon gedaan, ik had me modem gerest en kan niet meer inloggen.
    Kan iemand me helpen.
    0648208608.
    Ook mijn telefoon nummer kan ik niet meer registreer of aanmelden daarmee.

    Hoop dat iemand me kan helpen.

    Bedankt en groetjes

    George

    — by Basdew1964 1 year ago

  • I installed your YCC365plus app and purchased an annual cloud storage subscription. The cloud storage has never worked and when I try to manage it, I am taken to the order page to buy it again. Associated Services shows my plan but the only option it gives me is to cancel the associated service. I have sent emails without response and tried the chat on your site - not available. How can this be resolved?

    — by Jesse McDonald 1 year ago

  • Hi I'm trying to add my camera but it keeps saying already used. I've got 2 cameras and tge other one is set up straight away.ive reset camera but it still won't connect

    — by Ms Gaynor Jones 1 year ago

  • Jjjj

    — by Soreata nicoleta 1 year ago

  • I purchased from you a cloud storage package on  12.13.2021 and everything was fine until now.
    I was searching on my app and discovered that there is no video in my cloud storage, despite, i had videos on my cloud storage until now
    I haven t changed anything on settings so please solve my problem or tell me what could be the problem
    I don' t want to purchase another cloud storage package until 12.13.2022, when my package expires
    The e mail adress i use for this app is cotetdanut22@redacted

    — by Teodora 1 year ago

  • Please include GCASH payment in cloud subscription

    — by Ilarde Aguirre 1 year ago

  • Your application allows me to set a time schedule for the device to turn on and off. Trouble is that the app doesn't recognize a 12 hour format. I have to adjust my Android deivce to a 24 hour clock to turn on at 9:00pm and off at 6:00am. (06:00 & 21:00) Problem is the device will not follow schedule. The camera will not turn on at the desired time and sometimes it will not turn off at the schedule time.

    — by Joe Schaerer 1 year ago

  • First, I want to congratulate you on the program. I have opened the camera through your website. Could put an automatic play. So the images could appear without having to press anything. Because I have a smartv and the alexas command opens the browser directly at the address of the camera page.

    https://www.eyeplusiot.com/device/player?deviceId=xxxxS_74ee2a32d37f
    I thank you and good afternoon

    — by Vinicius 2 years ago

  • My camera stopped working out for nowhere!

    — by Nayane 2 years ago

  • I want cancel a purchase to ycc365 plus, screen abnormal

    — by Alin 2 years ago

  • Vreau sa anulez screen abnormal inspection pt aplicatia ycc365 plus

    — by Alin 2 years ago

  • Camera does not turn horizontally

    — by Larry Cossar 2 years ago

  • my camera keeps disconnecting from wifi…. i load it back on then within a matter of hours it disconnects ???? please help

    — by stuart Ironside 2 years ago

  • Already have ycc365 plus and cloud account and tried to put it on my new phone which is samsung A52 and just keeps saying wrong email and wrong password tried changing password keeps saying no account found

    — by Steven bowles 2 years ago

  • I had one camera added and dus connected it and know I cannot connect it again.

    — by D van Wyk 2 years ago

  • Hello , I bought 3 cameras .do I have to do a subscription to each one ? Or do you have a bundle deal so I wouldn’t have to pay for them all separately.

    — by Vashtied 2 years ago

  • Good morning;
    I use a set of 2 INQMEGA cameras that work on YCC365 Plus to do continuous surveillance of my mother, a very old person, alone in her home.
    At times everything is perfect, sound, even in HD, the system is perfect.
    At other times, the sound is hatched, barely audible, incomprehensible, and the image is slightly jerky. The system is almost unusable.
    What does it come from? And how to remedy it?
    Thank you for your kind help.

    — by Michel CORNEUX 2 years ago

  • J'ai trois caméra chez moi. J'envisage de m'abonner au cloud. Dois-je payer 3 abonnements, où avec un seul abonnement, est-ce suffisant ?
    Merci pour votre réponse.

    — by Meneguzzo 2 years ago

  • My brother gave me his camera. He already deleted the app ir is asking me to unbind, so I can use the device. We went into my brother's phone, but it is no longer there. How can we fix this?

    — by Melanie Willits 2 years ago

  • Can not reset password.

    — by Diego 2 years ago

  • My app will not move past the 5.0 screen so i cannot view my cameras. I reinstalled it 4 times. What else should i do?

    — by Connie Foress 2 years ago

  • I paid for the full year but I changed internet provider and now stopped recordings

    — by Carmine Loffredi 2 years ago

  • I cannot get my camera to connect by scanning.

    — by Karen S. S. Caviness 2 years ago

  • Why I can’t pull up my records as far as March 2021, I need footage for month of April 2021.

    — by Linda A Cray 2 years ago

  • It won't connect to my cloud cam we tried and tried but it never worked

    — by Jennifer Leigh Gilliland 2 years ago

  • I just purchased a 12 month 7 days continue recording plan. And all of sudden my app started acting strange. It stops or 30-120 seconds delay. I can not even use the record button to record the live because it won’t let me. But it randomly recorded a few very short clips. When I checked the albums, it seemed to be on record when sounds and movements happened but I subscribed “continuously record”. I want it 24/7 recoding and store 7 days. But it doesn’t seem to be working this way. It’s still within 1 hour since I purchased it so I’d like to cancel it with the full refund.

    — by Miki 2 years ago

  • Hello,
    we are an elderly care company with 2500 subscribers , we would have our logo on the app , is it possible?
    thanks in advance

    — by Régis Masson 2 years ago

  • I paid for cloud service using a payment link on the app! Where can I get the activation key to use service PLEASE!

    — by Karen-Anne Van onselen 2 years ago

  • I have paid for cloud storage via money web, I did not get my activation code and it’s been a couple of days now. I followed the payment link from app. Please advice.

    — by Karen-Anne Van onselen 2 years ago

  • tried numerous times to activate camera, even deleted app and started from scratch. QR code won't read by camera. It's fully charged and connected to cloudcam. Still can't get it to read code. help please

    — by Chris 3 years ago

  • Hello, I installed the YCC365PLUS app 5 days ago, and it worked fine. For 2 days, I have not been able to access the cloud where my images are stored. Please correct, and let me know when cloud access becomes available again. Greetings. Gerard FRAMBOURG

    — by FRAMBOURG 3 years ago

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