Contact Jinvoo Smart Customer Service

I’m 86 years of age and have my wife who has Alzheimer’s. I’ve been using 7 Jinvoo smart plugs for my lights for years and years. I want the upgraded plugs in order for my son to install them. They are very important for me under our circumstances. It is very disturbing for me.
My phone # is: 516-509-5245

Recently, my phone is updated. I don't know it may be a just coincidence. But the jinvoo app was crashing continuously. It doesn't stay on. I cleared cache. The problem is still there.

I have been using Xenon smart bulbs for a few years. I can't find them for sale anymore. Everyone is out of stock.

What other brands of smart bulbs work with the Jinvoo Smart app?

My Jinvoo app is not working on my new iphone. I tried reinstalling and that is not working. I need a phone number to call someone in the US to get my app working on my phone so I can control my remote devices.

Your website no longer has https and so I cannot connect to my smart plugs via the Alexa system.

Hi
Jinvoo app is no longer available on store. How do I update and how can I control my Jinvoo devices now?

I an not able to find Jinvoo Smart in the apple store

Please help me find Jinvoo Smart app for Android to control my smart power strips. (new phone)
Thank you.

I set up a new router but now my Jinvoo lights won’t reconnect to WiFi.
Lights are plugged in and blinking, WiFi is set to 2.4 GHz i’ve checked the app for updates and all looks good?
I’ve tried several times with different outlets but still no connection. Help !!!

I have two Jimvoo smart plugs they suddenly stopped working
And will no longer connect they say my phone is not connected to wi fi but it is

Can't get my 1 of my 3 swithes to blink so it can be found

Jinvoo smart power strip lights red and I cannot perform factory reset no matter how long I hold reset button. Light remains red at all times. Even after powering off for several hours.

When setting up wifi smart plug OSHHSP with the app what device do I choose? I have tried the wifi socket (wifi) and that does not work.

When setting up wifi smart plug OSHHSP with the app what device do I choose? I have tried the wifi socket (wifi) and that does not work.

I've been using three of your plugs for years with Amazon's Alexa — which is no longer recognizing "the server." I have 25 other lights connected successfully to Alexa and these are the only devices that will no longer connect. When I go to Alexa to reset the 'skill', I come to a page for Jinvoo which says that the page has been compromised, that it puts my data at risk, and must be shut down immediately. I hope you'll address this in an update. I'm currently able to use the plugs through the app, but without the voice commands I'm used to.

Hi, i have 8 Jinvoo Smart switches (at 3 buttons) at home but sometimes ONE of them lost often the connection. The problem is that also if I press and hold the Power button ( i didn't know what hold press so I tried with all three ) for 15 sec and more the LED indicator doesn't blinks rapidly/slowly. Only if i neckline and reconnect the threads the indicator start to blinks. Where i wrong ? what should i do ? Thanks

I am no longer able to login into my Jinvoo Smart app. It now asks for an account number that I don't know. Will you help me out?Mark
Mark J. Rood

I got a new iPhone 13 Pro and app loaded to new phone but can no longer see old schedules. BUT the lights are coming on and off based on the old schedule. I want to change the schedule but cannot. Even entered a new schedule, but old schedule keeps overriding any new setup. HOW can I delete the old schedule and setup a new schedule? I am also now getting an error that the wi-fi is low or that device is to slow to connect. This is a crazy message as the plug has never moved and previously worked. I see no way to delete the old schedules. There was an option previously but it is no longer there. Please help.

I was able to access my Jinvoo controllers using my cell phone until today. I now need to login, which I am not able to do. My past verification code = 301896. Will you help me out? I look forward to hearing from you. Thank you.

App requires me to login but i have forgotten Account name

I bought Jivnoo brand 3 gang wifi light switches thru Amazon and few switches top plate (wifi crystal touch glass plate) fallen on floor tiles and got broken. I need to provide them to my clients. How I can get them please send the information

Hi, I've been logged out of my Jinvoo Smart app - but I'm being advised that my login credetials are not registered? Please help :-)

I’ve been using Jinvoo smart app to turn on several appliances in the house for several years now with no problems. I’ve been using the schedule screen to turn them on and off at different times of the day with no problems. Today I went into the app to activate the on times and could not find the schedule times. I can turn on and off all three appliances by hitting the on and off button but do not have the schedule option anymore. When I hit the schedule option, the countdown timer screen is displayed. I’ve deleted the app and loaded it again with no change. What happened to the Jinvoo smart app??

I am having difficulties setting up Jingo plugs. I have purchased several over the years and I am now not able to connect. I have a 2.4 GZ router and I am well familiar with the set up. I tried to connect other plugs and now not able to connect again. Has there been a new update that is preventing me to connect? SG

I don't remember by account number to login to the jinvoo app.

Wifi curtain switch not working properly. I have 6 switches all installed about one year ago. All were working fine until I went away for four days. When I came back only one is not working properly. I have to press hard and a few seconds then it works. With the app all working 100%. Thank you for helping.
Norbert.

my bulb doesnt work

I changed to Xfinity gateway And I cannot get my smart plugs to connect. After research, this is a very common problem with Xfinity gateway. Can you help? Xfinity told me there was nothing they could do and to contact the manufacturer. I cannot rename my 2.4 GHz and my 5 GHz as it states on the app. I have reset the plugs numerous times.

Can’t see my light switch on your light switch list called SmartSwitch can you call me 831-682-0144

Hello, All my scheduled automatons I've created (4 Smart Plugs) to turn lights on and off have disappeared, but the APP still turns on and off the lights plugged into the smart plugs at their scheduled times. How do I get the scheduled times to show back up?

I have 14 Jinvoo smart plugs. Only recently have 5 of them started to go offline when I leave the house...they go back online when I return....what's up? Keith

Cannot connect jinvoo to Alexa dot

Can't install smart plug.

cannot get the plug to connect after changing the router/modem

I bought your touch sensitive light switch that pairs to alexa but I cant pair it