Contact Wood Customer Service

Why should I report an Issue with Woodforest Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Woodforest National Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy the 24/7 convenience of banking with us on the go using the Woodforest Mobile Banking App. * Manage your accounts, make deposits, find branch locations, and more. • BIOMETRICS – Quickly access your account using fingerprint or facial recognition. • FORGOT PASSWORD – Set a new password from the convenience of your device when you’re having trouble remembering your current one. • ACCOUNT BALANCES – View account balances and transaction details. • ACCOUNT ALERTS – Stay up to date on your account balances by setting up Low Balance Alerts right in the app and start receiving alerts via email or push notification. • MOBILE DEPOSIT – Conveniently deposit checks with your device. • TRANSFER FUNDS – Transfer money between your Woodforest accounts. • BILL PAY – View scheduled and posted payments.

2. View your current score, progression over time, and learn what positive and negative factors are making an impact. • WESTERN UNION – Send or receive money all over the globe to your friends and family using Western Union right in the app. • APPLY FOR A LOAN – Start the loan application process from your device. • CONTACT US – See where you can contact us about general inquiries, account information, or to report a lost or stolen card. • FREQUENTLY ASKED QUESTIONS – Quickly answer your mobile banking questions. • PRIVACY POLICY – Learn how we use state-of-the-art technology to protect you. *Woodforest Mobile Banking is free to download, but data charges from your cellular service provider may apply.

3. See locations on a map and get step-by-step directions from your current location. • MANAGE DEBIT CARDS – Turn your debit cards on/off, restrict transaction types, and set transaction type limits. • MANAGE EMAIL AND PHONE – Verify and manage your email addresses and phone numbers. • VANTAGESCORE® - Obtain your free VantageScore (credit score) right in the app.

4. Schedule recurring and one time bill payments. • STATEMENTS – View your bank statements in the app and sign up for paperless E-Statements. • FIND LOCATIONS – Quickly and easily locate nearby branches and ATMs and find a location open when you need it by viewing location hours.

5. Woodforest National Bank is not responsible for service outages that might affect your device or internet provider, technology failures, or device capacity limits.

6. Additionally, account activity and history may not reflect recent expenditures.

7. Other terms and conditions may apply to these products and services.

8. For complete details regarding our products, services, and related fees please speak with a Woodforest Retail Banker.

1. I deposited a check today (a small amount under $100), but when I tried to take a photo of the check, the app took me to the camera app, let me snap a photo, but then often (but not always) just bailed-out of the deposit function and go back to its "main" screen after taking the photo, requiring me to start over.

2. It took me almost 30 minutes and 14 attempts to get a mobile deposit in without it crashing! I sent feedback and crash responses, but I am 110% sure that it will go nowhere because this has been a problem for a few months and nothing has happened to the app except get worse.

3. I have used this bank around 8 years or more but, unfortunately, if this app isn't fixed in the next week or so, I will have no choice but to close the accounts and find a new bank.I've been with Woodforest Bank for the last 8 years and I've never had any problem using the Woodforest Mobile Banking app.

4. I guess this is related to me having to start over repeatedly, earlier (i.e. when taking a photo would cause the app to bail-out), and I assume that if my bank receives more than one deposit action, they'll just discard the extras -- EDIT: they approved one and rejected the extras.

5. Love the small-town feel of Woodforest, but inconvenient locations, inconvenient hours, no ATM (except at inconvenient locations), and now this? InsaneThe app is ok but every other month it starts crashing when you try to use fingerprint login to access your accounts.

6. All other apps work fine.This app was great until a few months ago the mobile deposit feature started crashing.

7. Now, the app crashes as soon as you try to log in and it says, "woodforest app keeps crashing, send crash report." I have sent a dozen crash reports or more and its still not fixed.

8. What I hate is that it takes so long for a mobile deposit and getting messages about the inability to connect with Woodforest servers.

9. Feels like I have to make an appointment ahead of time to deposit a check through my phone.Just getting the app, and so far, not impressed.

10. Last response from the developer was over 6 weeks ago.Updated review! Here I am again, leaving feedback for a messed up update on your end! Last time in 2018 i was never able to log back in apparently your system deleted all of my info.

11. I only downloaded it to deposit that check, as it's a long drive to my nearest Woodforest branch.

1. Fix Wood Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wood: Restarting the app will resolve most errors.
2. Update the Wood App. Here is how:
   1. On Android goto PlayStore » Search for "Wood" » Open Woodforest Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wood » click "UPDATE".
3. Clear Woodforest Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Wood servers.
   1. On Android, goto Settings » Apps » Select "Woodforest Mobile Banking" » click Storage » click "Clear Cache".
4. Check Wood app permissions. If any of these permissions required to use your device's features are disenabled, Wood might not work.
5. Uninstall and reinstall Wood. If nothing else has worked, completely uninstall Wood then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wood not working

2. Fix Wood Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wood be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wood not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wood may not be able to connect to the Internet when running in the background.