Contact PhotoFast ONE Customer Service

Why should I report an Issue with PhotoFast ONE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PhotoFast Co. Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is difficult to remove the protective case on my phone Was looking forward to having easily accessible external card do rotating backups on More annoying is that device does not support fast charging even when connected inline with a fast chargerApps failed to do the backup.

2. Although it had the backup function to backup SD card in phone but the app is unable to backup the data from the phone's SD card.The PhotoFast device and app have much room for improvement Pro backup to the PhotoFast device is quick Cons are that my phone has its own SD card in it and the app does not offer an option to back up the contents on that Does not even see the card.

3. App froze and not won't recognize the device as available.Lock icon on the main screen and Security features not able to use.

4. Note: using the app in conjunction with an actual backup charger called PhotoCube Pro found on Amazon.

5. Spend almost $100 on a device and the app is keeping me from using it properly.

6. Spend so much money on the photofast item and the apps doesn't work.

7. Hang my phone and makes it goes crazy.

8. Won't upload videos suddenly and now it won't back up my phone.

9. Not able to protect my data from unauthorised user.

10. I will update if there are any issues but so far so good.It works with the Pixel, but not with the BlackBerry Key2.

11. When click on it, it prompted 'Function not supported'.

1. Fix PhotoFast ONE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PhotoFast ONE: Restarting the app will resolve most errors.
2. Update the PhotoFast ONE App. Here is how:
   1. On Android goto PlayStore » Search for "PhotoFast ONE" » Open PhotoFast ONE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoFast ONE » click "UPDATE".
3. Clear PhotoFast ONE app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoFast ONE servers.
   1. On Android, goto Settings » Apps » Select "PhotoFast ONE" » click Storage » click "Clear Cache".
4. Check PhotoFast ONE app permissions. If any of these permissions required to use your device's features are disenabled, PhotoFast ONE might not work.
5. Uninstall and reinstall PhotoFast ONE. If nothing else has worked, completely uninstall PhotoFast ONE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PhotoFast ONE not working

2. Fix PhotoFast ONE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PhotoFast ONE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PhotoFast ONE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PhotoFast ONE may not be able to connect to the Internet when running in the background.