Contact Jam WiFi Customer Service

Why should I report an Issue with Jam WiFi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jam Wireless Audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The JAM WiFi Home Audio app enables you to control all of your JAM WiFi compatible speakers directly from your mobile device.

2. Group and ungroup speakers, manage your stations and presets, control volume, use the intercom, Amazon Alexa and more.

1. Next, after successfully syncing the speaker to the wifi (which I know is true, because the speaker tells me "WiFi connected"), it still does NOT show up on my app's available speakers ("searching for speaker" continues for ever).

2. This applies when using the speaker only for Airplay, not bundled services.most of these reviews are correct! The speaker itself is excellent quality and sound but the app is extremely poorly engineered unfortunately and doesn't seem to have any reliable support to back it up.

3. It needs to be able to read ID3 tags, without this music from my library sorts tracks alphabetically which I do not like.As with everyone else, I'm very happy with the speaker sound quality but appalled at the state of this app.

4. Speaker tells me, wifi connected (as usual), but it's not available to select AND not listed on my wifi list anymore.

5. ThanksI think the idea behind this speaker and app is perfect, but there are too many bugs at this point: First [recently resolved] issue, is that the speaker has instructions that say to input your wifi password when syncing to the speaker... this is NOT accurate.

6. When using the jam WiFi app to stream music from the library of albums loaded onto my phone's music player it gets about 2 songs in and then stops on every album or song and starts randomly playing another.

7. Whenever it tells me "WiFi connected", I check my wifi settings and, not only is it no longer connected to the jam speaker, its not there at all.

8. It's unfortunate that the excellent Hardware has very poor software to back it up.I would love this to work as the Speaker is fantastic value.

9. Update runs smoothly, progress made... all of a sudden, "Session Timed Out." No worries, I'll run it again... except, as previoslusly stated, I dont have the speaker saved as an option to choose from.

10. I start over from the beginning...... when trying to set the speaker again, NOW ITS NOT LISTED ON MY WIFI LIST.

11. On the plus side the speaker has an AUX input so it'll never be completely useless.Hit and miss, CV when it works it is limited, then it freezes on my phone so I have to force close it.

1. Fix Jam WiFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jam WiFi: Restarting the app will resolve most errors.
2. Update the Jam WiFi App. Here is how:
   1. On Android goto PlayStore » Search for "Jam WiFi" » Open Jam WiFi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jam WiFi » click "UPDATE".
3. Clear Jam WiFi app cache: Clearing cached data will force your app to retrieve the latest data directly from Jam WiFi servers.
   1. On Android, goto Settings » Apps » Select "Jam WiFi" » click Storage » click "Clear Cache".
4. Check Jam WiFi app permissions. If any of these permissions required to use your device's features are disenabled, Jam WiFi might not work.
5. Uninstall and reinstall Jam WiFi. If nothing else has worked, completely uninstall Jam WiFi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jam WiFi not working

2. Fix Jam WiFi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jam WiFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jam WiFi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jam WiFi may not be able to connect to the Internet when running in the background.