Contact WhiteBIT Customer Service

Why should I report an Issue with WhiteBIT – buy & sell bitcoin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WhiteBit to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Welcome a unique tool of the exchange, which allows transferring fiat and crypto to other users of the exchange fee-free and use the funds on the Bitcoin Global P2P platform.

2. A convenient crypto wallet, profitable conditions for trading and staking, margin trading, WhiteBIT Codes, Trading competitions, and much more is waiting for you.

3. We aspire to give our users a possibility to trade crypto with leverage, hence, reach considerably higher trading results.

4. The users with the biggest trading volumes on a specific pair get to win rewards in crypto.

5. Our exchange platform offers a wide range of activities, enabling users to enjoy additional income in a fun and entertaining way.

6. Now, Margin trading is available on the iOS app as well as on the Android crypto app.

7. This is a convenient trading platform where you can see the current rate of Bitcoin and other coins.

8. WhiteBIT is a centralized cryptocurrency exchange trusted by over 4 million users from more than 190 countries.

9. With us, you can trade Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Ripple (XRP), Dogecoin (DOGE), and other assets.

10. The Exchange mode shows all available rates and an order book.

11. On our exchange platform, you can trade with up to 5x leverage, multiplying the potential income by many times.

1. Edit²: The main issue has been fixed, no more random logouts, food work! Although there still some features missing, I'll give 5 stars, had a really nice experienceSO many fiat currencies to choose makes it easy to deposit/withdraw.

2. Please add + p2p trading + when small fractions of coins left allow to trade in for WBT instead of having small fractions in your wallet.Excellent for trading in the cryptocurrency market.

3. Exchange service is really good and fast.Login each time, really? Even after set up a pin and after an hour or so, have to repeat the process again to login.

4. Thank you WhiteBIT, you're the best!!!App works well, however, it continually logs out of your account after having previously logged in an hour or so beforehand.

5. Thanks for the quick response from the support team.Great app! Switched from binance.

6. the fees are also ok so I like WhitebitI just dreamt about such convenient app for trading btc and other crypto.

7. Also, sometimes when you launch the app, it would hang there in black screen, quit it and reopen it and it works.

8. Edit: It would be so awesome if we could activate push notifications when an order gets filled.

9. Interface, functions like for example OCO orders, all that needs to be improved/implemented.

10. I do like the exchange but it needs some work.

11. Good benefits for Ukrainians in terms of depositing and withdrawing.

1. Fix WhiteBIT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WhiteBIT: Restarting the app will resolve most errors.
2. Update the WhiteBIT App. Here is how:
   1. On Android goto PlayStore » Search for "WhiteBIT" » Open WhiteBIT – buy & sell bitcoin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WhiteBIT » click "UPDATE".
3. Clear WhiteBIT – buy & sell bitcoin app cache: Clearing cached data will force your app to retrieve the latest data directly from WhiteBIT servers.
   1. On Android, goto Settings » Apps » Select "WhiteBIT – buy & sell bitcoin" » click Storage » click "Clear Cache".
4. Check WhiteBIT app permissions. If any of these permissions required to use your device's features are disenabled, WhiteBIT might not work.
5. Uninstall and reinstall WhiteBIT. If nothing else has worked, completely uninstall WhiteBIT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WhiteBIT not working

2. Fix WhiteBIT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WhiteBIT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WhiteBIT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WhiteBIT may not be able to connect to the Internet when running in the background.