Contact WeParent Customer Service

Why should I report an Issue with WeParent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FamTerra to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RubbishI was able to add some of my parenting time but as I go on some doesn't show up and I tried to add family member and it says error theres alot of work needs to be done I feel like it's a great idea and once bugs are worked out also allowing u to use on computer would be awesome for set up purposes...... so I heard back from support and they have fixed everything so far once I get calendar fixed will be updating review just went up a star in my book....update most problems been fixedA great app for divorced parents, with an intuitive interface and a fairly complete feature set.

2. I can see a preview of what he's sent me messages on there, but cannot see when I open the message.I have not been able to get this app to work.

3. I used Our Family Wizard previously and it was much better.Rubbish, paid for the trial, calendar doesn't refresh, have to click each day to see what the event is and then back out to month view and click each day individually so a terrible UI, it just doesn't flow well.

4. Ex wife took initiative and signed us all up, so I have no choice in the matter 😭My only issue is the inability to open photos uploaded to the photos area, or document PDF's uploaded to that document area either.

5. Glitchy, no desktop version, calendar extremely awkward, no expense tracking, cannot access image files uploaded.

6. But that doesn't stop them from taking my $10! I have tried to find their tech support, but it seems non-existent.

7. After not getting notifications for a week or so, all the messages from my x disappeared when you open the message.

8. We started out with a few user errors and the customer service is fantastic! They are super helpful and super quick to help with the needed fixes.

9. This looks like it has an incredibly user friendly interface and will provide all the pieces we need to communicate better.I bought the lifetime subscription.

10. Then calendar randomly deleted my test events and put in random 'template' ones.

11. You can make changes view them everything looks exit the app go back in and the calendar is not what you just setup.

1. Fix WeParent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WeParent: Restarting the app will resolve most errors.
2. Update the WeParent App. Here is how:
   1. On Android goto PlayStore » Search for "WeParent" » Open WeParent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WeParent » click "UPDATE".
3. Clear WeParent app cache: Clearing cached data will force your app to retrieve the latest data directly from WeParent servers.
   1. On Android, goto Settings » Apps » Select "WeParent" » click Storage » click "Clear Cache".
4. Check WeParent app permissions. If any of these permissions required to use your device's features are disenabled, WeParent might not work.
5. Uninstall and reinstall WeParent. If nothing else has worked, completely uninstall WeParent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WeParent not working

2. Fix WeParent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WeParent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WeParent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WeParent may not be able to connect to the Internet when running in the background.