Contact Wealthfront Customer Service

Why should I report an Issue with Wealthfront: Save and Invest?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wealthfront to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With our Cash Account, we work with partner banks so you can earn nearly 10x the national average interest rate and get 32x the standard FDIC insurance ($8M for single accounts, $16M for joint accounts).

2. The Stock Investing Account is a limited-discretion investment product offered by Wealthfront Advisers.

3. Investment management and advisory services--which are not FDIC insured--are provided by Wealthfront Advisers LLC (“Wealthfront Advisers”), an SEC-registered investment adviser, and financial planning tools are provided by Wealthfront Software LLC (“Wealthfront”).

4. Cash Account is offered by Wealthfront Brokerage LLC (“Wealthfront Brokerage”), a Member of FINRA/SIPC.

5. Nerdwallet receives cash compensation for referring potential clients to Wealthfront Advisers, LLC (“WFA”) via advertisements placed on their respective websites.

6. Neither Wealthfront Brokerage nor any of its affiliates are a bank, and Cash Account is not a checking or savings account.

7. The scoring formula for online brokers and robo-advisors takes into account over 15 factors, including account fees and minimums, investment choices, customer support and mobile app capabilities.

8. It’s easy to spend, save, and organize your cash, and it’s easy to move your money to invest within minutes when you’re ready.

9. We convey funds to partner banks who accept and maintain deposits, provide the interest rate, and provide FDIC insurance.

10. All investing involves risk, including the possible loss of money you invest, and past performance does not guarantee future performance.

11. Skip countless hours of research and get the due diligence done for you with our Stock Investing Account.

1. I also have other accounts set up and the only thing preventing me from using solely this account is the fact that you can't set "goals" on the different categories or organize your categories in a way that you choose.

2. In other words, I'm locked out of accessing my money because I have to wait on an email response from them.*Updated* It was easy to add my accounts; including credit cards, mortgage and even my CalPERS plan.

3. 1) Negative balances in loans are shown as positive on the balance screen and 2) Sometimes when linking external accounts, the process bounces back to the login screen without any notification.

4. - I find myself checking the app just to check, which I don't think is useful or healthy - sometimes I wish there was something more actionable I could do.Have been using Wealthfront for a few years now and have always loved their interface.

5. Also, adding funds should be instant with electronic transfer but takes 3-5 days.Very intuitive GUI! Info is easily accessible to help you understand where your funds are going and how they impact your overall plan.

6. This bug makes adding accounts somewhat tedious.I really enjoy the product and have been impressed by how many integrations they have up and running.

7. It's been useful to track assets across a number of different accounts to get a unified picture.

8. When I unlock my screen orientation, if my device ever rotates the screen at any point during the check deposit process, I have to start over from the beginning.

9. Then I have to return to the home screen to see a notification that the account needs extra verification.

10. But definitely a good experience over the course of my first two weeks if you discount the mild frustration that came with getting my interest rate cut by .2 two days after I threw money into it... Oh well.

11. If my screen is locked to portrait mode, the app now shows the camera preview in portrait as well, which scales it down to be comically tiny.

1. Fix Wealthfront Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wealthfront: Restarting the app will resolve most errors.
2. Update the Wealthfront App. Here is how:
   1. On Android goto PlayStore » Search for "Wealthfront" » Open Wealthfront: Save and Invest » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wealthfront » click "UPDATE".
3. Clear Wealthfront: Save and Invest app cache: Clearing cached data will force your app to retrieve the latest data directly from Wealthfront servers.
   1. On Android, goto Settings » Apps » Select "Wealthfront: Save and Invest" » click Storage » click "Clear Cache".
4. Check Wealthfront app permissions. If any of these permissions required to use your device's features are disenabled, Wealthfront might not work.
5. Uninstall and reinstall Wealthfront. If nothing else has worked, completely uninstall Wealthfront then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wealthfront not working

2. Fix Wealthfront Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wealthfront be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wealthfront not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wealthfront may not be able to connect to the Internet when running in the background.