Published by PFR Inc - PDF Reader, Document viewer

contact PDF Reader – Word Viewer & Epub, Ebook reader Chat with our AI-based PDF Reader Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PDF Reader?



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Why chat with our AI PDF Reader Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of PDF Reader.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Then, the app doesn't even open the file, and I have to click it again, just so they can get more advertising money.Unusable. The ads on this app are literally on every single page! (static ads and video ads).

2. You can't even select and open a file within the app without seeing an ad, as the very first thing it does after opening is showing you one unskipable and loud video commercial.

3. If that wasn't enough, though, the ads will also intrude on your phone usage, regardless of whether you're currently using the app, or even if the app is open! unacceptable conditionsA few weeks after installing two PDF reader apps (including this one) I started getting full-screen pop-up ads, with sound, at random times! Very sneaky.

4. Kudos to you the developers of the app!AVOID! So many unwanted video ads, popping up at random, sometimes in the middle of sending a text, dialling a number, even when the app wasn't in use, making my phone, at times, unusable.

5. For example, one finds that to access documents, one taps the PDF icon on the shut(?) screen rather than on say, the WhatsApp if it is the app carrying a message file.

6. What contributes to the worst experience are the full page ada with video that's so loud and you are unable to exit it until it's half-way over or you hit the home key then exit it then come back to your document.

7. I can understand it having a few ads, or side ads, but these are full screen & every damn page! Its horrible!Very intrusive and frequent ads make reading anything almost impossible.

8. I was trying to open the PDF to a book I had just published and began selling and it showed 1 extra duplicated page in the beginning of the book.

9. Its making the app crash, then when it does finally work, its covered in so many ads that cover the entire screen, it makes the app unusable.

10. Although everytime I have to access a pdf or document it sends you to the screen to choose which app you prefer using.

11. ....i updated the app, hoping for improvements, now the darn thing doesn't work at all...something about unexpected errors, but there were no errors when i made a payment.

Steps to Troubleshoot & Fix PDF Reader Issues

1. Fix PDF Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PDF Reader: Restarting the app will resolve most errors.
  2. Update the PDF Reader App. Here is how:
    1. On Android goto PlayStore » Search for "PDF Reader" » Open PDF Reader – Word Viewer & Epub, Ebook reader » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PDF Reader » click "UPDATE".
  3. Clear PDF Reader – Word Viewer & Epub, Ebook reader app cache: Clearing cached data will force your app to retrieve the latest data directly from PDF Reader servers.
    1. On Android, goto Settings » Apps » Select "PDF Reader – Word Viewer & Epub, Ebook reader" » click Storage » click "Clear Cache".
  4. Check PDF Reader app permissions. If any of these permissions required to use your device's features are disenabled, PDF Reader might not work.
  5. Uninstall and reinstall PDF Reader. If nothing else has worked, completely uninstall PDF Reader then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PDF Reader not working


2. Fix PDF Reader Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PDF Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PDF Reader not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PDF Reader may not be able to connect to the Internet when running in the background.

Reported Issues

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