Contact Mubeat Customer Service

Why should I report an Issue with Mubeat for kpop Lovers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vlending to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The sign up button isn't highlighted even though it has confirmed all my previous information, so I am not able to have an account.I want to like your app because I love KPop but it is a pain to watch videos in the app.

2. Because not every song has an mv And the app is super hard to navigate The only thing that's good about it is that u can sub to artistsGARBAGE!!!!! There are only 5 quizzes + the 15 ads which you can use to collect heart beats.

3. The number of ads I have to watch in order to get beats is really frustrating and it gets really expensive to buy more beats.

4. Rest is good.I collected 400+ beats then the app suddenly doesn't want to open.

5. And lately, the videos will stop playing altogether and report a network connection fail but I'm still connected to my Wi-Fi.

6. If the circle in the top corner stays and counts down, congrats! You are going to earn heart beats.

7. The only reason I'm giving it 4 stars instead of 5 is because lately, I've had to close the app and restart it in order to get the ads for beats to work.

8. I have tried and deleted a number of other kpop apps leaving the two apps I use most as mubeat and choeaedol.

9. I love that I can watch videos and fancams of my idols.

10. It also has a ton of other features which are nice like videos (and multi-player mode).

11. I entered a valid email and password (they were both confirmed by the app as well) and I pressed "I agree to terms and conditions," and yet the app will not let me sign up.

1. Fix Mubeat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mubeat: Restarting the app will resolve most errors.
2. Update the Mubeat App. Here is how:
   1. On Android goto PlayStore » Search for "Mubeat" » Open Mubeat for kpop Lovers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mubeat » click "UPDATE".
3. Clear Mubeat for kpop Lovers app cache: Clearing cached data will force your app to retrieve the latest data directly from Mubeat servers.
   1. On Android, goto Settings » Apps » Select "Mubeat for kpop Lovers" » click Storage » click "Clear Cache".
4. Check Mubeat app permissions. If any of these permissions required to use your device's features are disenabled, Mubeat might not work.
5. Uninstall and reinstall Mubeat. If nothing else has worked, completely uninstall Mubeat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mubeat not working

2. Fix Mubeat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mubeat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mubeat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mubeat may not be able to connect to the Internet when running in the background.