Contact Elsevier eBooks on VitalSource Customer Service

Why should I report an Issue with Elsevier eBooks on VitalSource?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elsevier Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use Elsevier eBooks on VitalSource® to download and access Elsevier eTextbooks on your Android powered phone or tablet.

2. Read your books online or offline, search across your full library, and create notes and highlights to help you study. • Download eTextbooks to your Android device for easy online or offline reading. • Simple, user-friendly navigation and a clean reading experience. • Search inside your current book or across your full library. • Select text to create notes or highlights from your mobile device. • Review flashcards to quiz yourself on key concepts. • Tap to open figures, view captions, and pinch to zoom. • Sync your last page read and all of your notes and highlights between your Android device and our desktop or web-based Elsevier eBooks apps.

1. Increasing font size doesn't fix this either.My library of books downloaded fine onto my chromebook, app is easy to navigate with cursor or touchscreen, pdfs were fine to open, read, increase size of text.

2. I have them on my elsevier bookshelf online but not on the app.No one can login to the app, despite having accountLogging in problem, opening the app in different devices problem, not opening when the internet is slow.. apart from those, I must say I love this app (especially bcoz I could listen instead of read, which makes it possible for me to multi-task).

3. 🙂I found the sign in hack! If you already have an online Elsevier account registered with email and password, make sure you know it thoroughly and that it is correct, if not reset pw.

4. Then open up App and proceed to "create account" instead of signing in with the exact email and password that you've originally registered with.

5. Kinda useless app then?Redeemed my books on the website according to the instructions on the inside cover of my book and used the access code no problem.

6. Created new acct as suggested by another user, but it doesn't sync any of my books (even though under the same email).With the audio feature, I just love.

7. You can always delete again if it isn't playing nice with your device.I had elsevier ebook+ account with my book in the shelf.

8. This app doesnt recognize the account, as when i tried keying in my email, it stated no account with the email.

9. Downloaded the app, no account exists for my email.

10. But anyways, it lets me read my books offline which is the main concern, and IS definitely worth a download.

11. When i make a new account with the same email, the book is not there.

1. Fix Elsevier eBooks on VitalSource Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Elsevier eBooks on VitalSource: Restarting the app will resolve most errors.
2. Update the Elsevier eBooks on VitalSource App. Here is how:
   1. On Android goto PlayStore » Search for "Elsevier eBooks on VitalSource" » Open Elsevier eBooks on VitalSource » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Elsevier eBooks on VitalSource » click "UPDATE".
3. Clear Elsevier eBooks on VitalSource app cache: Clearing cached data will force your app to retrieve the latest data directly from Elsevier eBooks on VitalSource servers.
   1. On Android, goto Settings » Apps » Select "Elsevier eBooks on VitalSource" » click Storage » click "Clear Cache".
4. Check Elsevier eBooks on VitalSource app permissions. If any of these permissions required to use your device's features are disenabled, Elsevier eBooks on VitalSource might not work.
5. Uninstall and reinstall Elsevier eBooks on VitalSource. If nothing else has worked, completely uninstall Elsevier eBooks on VitalSource then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Elsevier eBooks on VitalSource not working

2. Fix Elsevier eBooks on VitalSource Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Elsevier eBooks on VitalSource be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Elsevier eBooks on VitalSource not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Elsevier eBooks on VitalSource may not be able to connect to the Internet when running in the background.