Contact Bookshelf Customer Service

Why should I report an Issue with Bookshelf?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vital Source Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Bookshelf, you can enjoy a digital-first, comprehensive study experience from the convenience of your Android phone or tablet.

2. Access all of your VitalSource textbooks and study anytime, anywhere. • Download books to your Android device for 100% offline reading. • Customize highlighters and add notes for a rich study experience. • Create flashcards with text and images to learn concepts faster. • Personalize font, font size, and background colors to make reading easier. • Listen to your books and learn on the go with Read Aloud. • Sync your current reading position and all your work across devices so you can easily pick up where you left off.

1. i do wish there were a way to get the auto reader to stop reading the copyright info at the bottom of each page, and there are some small bugs here and there, but overall one of the most useful study apps I've ever usedThis app worked fine on my tablet until today (may 30th) but now every time i open it up it just gets stuck in a loading screen.

2. I like to listen to the text while doing other things which require my hands, but I constantly have to stop and figure out where the book is reading (sometimes in the middle of sentences it will read a different area(charts, etc.) And I will lose what the topic was.

3. But overall, a good resource that I will continue to useIt's mostly good for being able to carry all your textbooks AND have them downloaded to the device for instant access rather than waiting for an HTML page to load.

4. The book reading occasionally freezes too! Good thing it kinda saves you at the location you're at.Audio feature is more annoying than anything.

5. I dont have this issue on my phoneIt's nice to be able to listen to my textbooks while walking or doing household chores, saving me a little time.

6. Reader does play when the app is not open, but will randomly stop.the highlighting, bookmarking, note taking, and text-to-speech functionality is all really good and useful.

7. I have the textbooks downloaded on the app and it still takes several seconds to load each page.

8. It just doesn't allow for a smooth read because of the charts and other features of textbooks.

9. When listening to my textbook, the audio pronounces words wrong, reads off periods, and when skipping, the reaction time is very delayed.

10. There are almost no functions here to help read the miniscule text, zoom is available but then you will be panning over and over across the screen.

11. The audible function works but the narrator jumps unpredictably between sections of the book and makes it very hard to follow.

1. Fix Bookshelf Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bookshelf: Restarting the app will resolve most errors.
2. Update the Bookshelf App. Here is how:
   1. On Android goto PlayStore » Search for "Bookshelf" » Open Bookshelf » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bookshelf » click "UPDATE".
3. Clear Bookshelf app cache: Clearing cached data will force your app to retrieve the latest data directly from Bookshelf servers.
   1. On Android, goto Settings » Apps » Select "Bookshelf" » click Storage » click "Clear Cache".
4. Check Bookshelf app permissions. If any of these permissions required to use your device's features are disenabled, Bookshelf might not work.
5. Uninstall and reinstall Bookshelf. If nothing else has worked, completely uninstall Bookshelf then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bookshelf not working

2. Fix Bookshelf Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bookshelf be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bookshelf not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bookshelf may not be able to connect to the Internet when running in the background.