Contact By-web Customer Service

Why should I report an Issue with By-web?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vimar S.p.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Always hanging.. Then we have to clear the cache and load it again..Need to be redesigned and improved mainly when you pay thousands of euros to install the system.I saw the app is very slow, works only on wifi.worse Android version than IOSMolto lento nel caricare la pagina iniziale, non si reimpagina alla risoluzione del dispositivo (ho un 1280x720).

2. Molto meglio l'app per l'iPhone in entrambi questi aspettiSlow and often doesn't openVery nice and user friendlyCould not type the password to login.

3. No letters are coming in the password box for any user.

1. Fix By-web Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart By-web: Restarting the app will resolve most errors.
2. Update the By-web App. Here is how:
   1. On Android goto PlayStore » Search for "By-web" » Open By-web » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for By-web » click "UPDATE".
3. Clear By-web app cache: Clearing cached data will force your app to retrieve the latest data directly from By-web servers.
   1. On Android, goto Settings » Apps » Select "By-web" » click Storage » click "Clear Cache".
4. Check By-web app permissions. If any of these permissions required to use your device's features are disenabled, By-web might not work.
5. Uninstall and reinstall By-web. If nothing else has worked, completely uninstall By-web then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing By-web not working

2. Fix By-web Server issues & Internet Connection

1. Check network connection: An unstable Internet will make By-web be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to By-web not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, By-web may not be able to connect to the Internet when running in the background.