Contact Lucky Level Customer Service

Why should I report an Issue with Lucky Level: Scratch Cards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vesey Studios LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It takes an obscene amount of time to earn enough coins to cash out for a 5 $ gift card.

2. Overall graphics on the home screen looked cute, but the button I needed to click on in order to unlock my first scratch card was non- responsive.

3. I get the idea of catching up of ads lost of time or revenue, but putting ads while the app is loading is a good way of pissing off or alienating your users.

4. Can we see more 10 to 15 seconds ads, instead of 30 seconds ad plus? Adding to more annoyance, when an ad doesn't load up right away because of the cue up message, the ads seem to be wasted at the loading of the app and in between the queu up message.Started out as a lot of fun.

5. But now, instead of doing 2 or 3 scratch offs before you watched an ad, I'm at over 3 million coins (you need at least 11 million to get a gift card), and there is an ad after every scratcher during the day, and only in the evening can you get ads less frequently.

6. Unlike other scratch games, ads don't pop up before or after every card, and when they do, the app w/usually ask for permission to play an ad in order to open another card.

7. Why spend so much time watching ads for 1000 coins each on a scratcher? Not worth your time.

8. The only reason I'm not giving this 5 stars is because a lot of the updates do cause issues with redeeming points and support doesn't seem to respond to my emails.

9. For some, ads already a waste of time having to wait to play next scratch.

10. The game experience isn't that great because theres an enormous amount of ads; more ads than other similar games include.

11. There is no clear direction or idea of when users are supposed to wait for an ad to load when "We need a moment to cue up the next windown".

1. Fix Lucky Level Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lucky Level: Restarting the app will resolve most errors.
2. Update the Lucky Level App. Here is how:
   1. On Android goto PlayStore » Search for "Lucky Level" » Open Lucky Level: Scratch Cards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lucky Level » click "UPDATE".
3. Clear Lucky Level: Scratch Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from Lucky Level servers.
   1. On Android, goto Settings » Apps » Select "Lucky Level: Scratch Cards" » click Storage » click "Clear Cache".
4. Check Lucky Level app permissions. If any of these permissions required to use your device's features are disenabled, Lucky Level might not work.
5. Uninstall and reinstall Lucky Level. If nothing else has worked, completely uninstall Lucky Level then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lucky Level not working

2. Fix Lucky Level Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lucky Level be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lucky Level not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lucky Level may not be able to connect to the Internet when running in the background.