Published by Lucky Games Studio

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Lucky Night Customer Insights

1. Rewards were always sold out, or if you got a minimal amount gift card, there's always and error or they never send it in the 3 days they state in their email! I have outstanding ones, they didn't just automatically cancel, but didn't fulfill either! Now, the App is closed down and they have all the advertising money! I've stuck with $9.90 in my cash accountIt's very fun and I love the simplicity and the colors.

2. Pretends to award cash and points that should lead to cash, but then 'sells out' of each points-to-cash gift card award option, just as you reach the level required to attain one.

3. Also glitchy, often refilling batches of already scratched cards, each one stating that it has already been played when I attempt to scratch it again, plus shows daily rewards that never unlock, even after several days of consecutive play.

4. Uninstalled.Waste of Time ... You would think the amount of ads you are forced to watch and look at over and over and over would eventually and fairly pay out ?? Not a chance!! In the very beginning, I was winning a dollar here, a dollar there .. Which keeps you inclined to play even more.

5. The cash requires minimum of $10; it seemed to add up quickly, but my balance has been stuck at $9.75 for well over a month now, with no more cash awards to get to payout level.

6. Occasionally it would freeze, but as soon as you reach an option to "cash out" they all are "sold out".

7. I hope to win one day! - *update I have sucessfully redeemed 2 gift cards and cash out at $10.

8. At least with tickets they are required to hold their end up.You have to watch quite a few ads, but the scratchers and raffles are a fun way to pass time.

9. Total BS app, don't waste your time!!!The app itself worked fine for me.

10. I was very excited to find an app that actually paid out! What I do find frustrating is the now perpetually "sold out" cards once you hit a redemption tier.

11. The few times I've been lucky enough to get the app to load and get far enough to get to a card without the app crashing, I'm told the card has already been played.

Steps to Troubleshoot & Fix Lucky Night Issues

1. Fix Lucky Night Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lucky Night: Restarting the app will resolve most errors.
  2. Update the Lucky Night App. Here is how:
    1. On Android goto PlayStore » Search for "Lucky Night" » Open Lucky Night » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lucky Night » click "UPDATE".
  3. Clear Lucky Night app cache: Clearing cached data will force your app to retrieve the latest data directly from Lucky Night servers.
    1. On Android, goto Settings » Apps » Select "Lucky Night" » click Storage » click "Clear Cache".
  4. Check Lucky Night app permissions. If any of these permissions required to use your device's features are disenabled, Lucky Night might not work.
  5. Uninstall and reinstall Lucky Night. If nothing else has worked, completely uninstall Lucky Night then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lucky Night not working


2. Fix Lucky Night Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lucky Night be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lucky Night not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lucky Night may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need to know why I haven't got paid

    — by Cherish 1 year ago

  • I have waited months for my 3 $1.00 Amazon gift cards although you stated it would take days. Please send my link to claim otherwise what's the point in playing your app?

    — by Karen Ackerson 1 year ago

  • Yes I've been trying to contact somebody for months been playing the game for probably about a year every time I save enough to get a gift card I want all the sudden they're sold out and they haven't been restocked and at least a month I've been checking every day any help would be grateful thanks

    — by Christopher Vecchio 1 year ago

  • I won money on lucky night. It's been a month I haven't heard or received it yet

    — by Tonia Chatman 1 year ago

  • Never received redemption email, waiting since Feb 22 2023

    — by Krista Hutton 1 year ago

  • I have one money, received my email stating that I would get another email within 3 days to claim my money. Still no email. Had this problem in November of 21 also please respond with email so I can claim money

    — by Krista Hutton 1 year ago

  • I placed order #11481 on 12-28-2022 to redeem $15.25 for Paypal Cash. I have not received payment to my PayPal Account. I received the first email confirmation for my redemption, but never received another for the payment transaction. My order is still stuck in sending mode. Can you please address this problem and complete my order.

    — by Charlene Thompson 1 year ago

  • I was playing the game yesterday and I had $15.50 on my account and when I got on there today I just had a little over $2 what happened to my money

    — by Kimberly winn 1 year ago

  • I have been trying to contact any one from lucky night I have had no luck I won 54.00 months ago and never received it

    — by shannon perkins 1 year ago

  • Hi, I redeemed $59 cash on November 14th and it still has not posted to PayPal.

    — by Chelsie A Smith 1 year ago

  • Hi, I redeemed $59 cash on November 14th and it still has not posted to PayPal.

    — by Chelsie A Smith 1 year ago

  • I've been waiting since October 22, 2022 for my 14.95 PayPal. It still "says" sending. 3 months is a ridiculous amount of time to process.

    — by Karen Ackerson 1 year ago

  • I've claimed 6 $1.00 gift cards and $14.95 in PayPal from playing your app game. Dating from Sept 30 2022 through December 2022. I have not received any of it...I keep checking and still "says" sending. I've been playing your app game since 2019 and it never took this long to get my gift cards. Very unhappy!!!

    — by Karen Ackerson 1 year ago

  • Game stuck on lotto page, July 8, 2022. Please advise. Thank you.

    — by Ann Havener 1 year ago

  • I need to transfer ap to a new phone without losing my points. how do I do this?

    — by margo kotulak 2 years ago

  • My Lucky night app has been stuck on undrawn lottery numbers since July 8, 2022. Of course this happens as soon as I get to $9.75 on the ap account. Is there a way to fix it or do I just loose everything?

    — by RDB 2 years ago

  • I transferred 59.95 to Pay Pal under email jasdaugh1@redacted. it has not yet appeared on pay pal.
    How can I get my money?

    — by James Daugherty 2 years ago

  • I completed 2 special offers by making 2 different $25 purchases, one with CherryGold Slots Casino and the other with Exclusive Casino Halloween and didn't receive tokens for completing either offer.

    — by Marissa Kaminski 2 years ago

  • Still have not received my cash out to PayPal I cashed out on September 9th

    — by Lisa Cochran 2 years ago

  • I redeemed my PayPal cash on September 9th 2022 and I have not received anything yet. I've sent a message stating that. Apparently the outlet I used is only for accepting app requests. If the app says I'll receive a confirmation email within 3 days? It's been a month

    — by Andre 2 years ago

  • I was awarded a $50 gift card but it has never been sent to me.

    — by Lana Frankle 2 years ago

  • Got to 100 million and now are the cards are sold out was not sold before I got there

    — by Donald L May 2 years ago

  • I would really like to know WHY my payout still has NOT processed and been sent to my PayPal??????
    THIS IS MY 4TH MESSAGE TO YOU WITH NO RESPONSE TO ANY IF THEM!!!!!! PLEASE I WOULD LIKE TO KNOW HOW TO GET THE MONEY I EARNED ON YOUR SITE!!

    — by Liza Noriega 2 years ago

  • Ok I would really like to know WHY my payout still has NOT processed and been sent to my PayPal??????
    THIS IS MY 4TH MESSAGE TO YOU WITH NO RESPONSE TO ANY IF THEM!!!!!! PLEASE I WOULD LIKE TO KNOW HOW TO GET THE MONEY I EARNED ON YOUR SITE!!

    — by Connie L Rolnicki 2 years ago

  • The apg is stuck on the lottery page, trying to retrieve the game where I left off. Have enough points to receive a $100 gift card.

    — by Ann Havener 2 years ago

  • Have repeatedly emailed about 2 cashouts that were flagged asking for an explanation. In March the 2 orders were flagged. I have been emailing every month for an answer

    — by Karen 2 years ago

  • I've been playing Lucky Night for quite a few years now. I finally got to 100.million tokens. Now the game suddenly stopped on July 8th 2022 it's now August 8th 2022. I've complained about it a few times before. But no one has answered me back yet. Please fix this problem, so I can continue to play Lucky Night. Thank you.

    — by Daniel Stortroen 2 years ago

  • My app not working.please fix it has been on jackpot for over a month Thank you

    — by Sandra 2 years ago

  • My app not working.it has been on jackpot for over a month please fix.

    — by Sandra 2 years ago

  • Lucky night has been down since the 8th of July any idea when it will be back up

    — by RodneyGill 2 years ago

  • I'm having issues playing the game it's stuck on the lottery

    — by Donna St.angelo 2 years ago

  • My game is frozen on the lotto page. I've done everything suggested and it's still frozen

    — by Rena Schneider-Crawford 2 years ago

  • Doesn't any rewards to cash out for a while. Why is that? I've been playing for years and finally able to cash out PayPal or Amazon and it's sold out. How is that possible? I would like my time to be rewarded. Please

    — by Alyssa Morales 2 years ago

  • I haven't got my $53 yet It has been 6 days 😪 it feels like a scam

    — by Alexander Perez 2 years ago

  • Hi I clicked on claim rewards and nothing has happened can I send me my £3 rewards in amazon vouchers thanks.

    — by Andrew brankin 2 years ago

  • I reached the 100 million token level today. The Amazon and Walmart gift cards, which had been available for many months were "sold out" two seconds later. It smells very fishy!

    — by Stephen Chernay 2 years ago

  • I cashed out my reward to paypal with the wrong email address...it was to be Mshadows08a7x@redacted and NOT the mshadows08a7x@redacted

    — by Jessica Zarecki 2 years ago

  • I haven't received my $10 from you guys

    — by Mario Peralta 2 years ago

  • Trying to cash out my tokens for gift card but everytime I come close it says they are sold out what's with that and when do you plan on putting more on there and if your never putting anymore I would like to know before wasting anymore of my time that goes for both lucky day and lucky right I'm sure I won't get a response but at least everyone will know what a joke the game is for not letting you cash out

    — by Dollyann M Shoop 2 years ago

  • I still haven't received my second email to with draw the 55.00$ that I won off of the raffle

    — by Shannon Darwin 2 years ago

  • Waiting on 2 paypal cashouts for almost 3 weeks it just says sending and I tried to submit a support request/ticket and it says the link is invalid or unusable would like to know what's going on

    — by Thomas Hawkins 2 years ago

  • I won 55.50 on March 11th it's been 11 business days and I still haven't received my second email with the confirmation number. I've called PayPal and they said I must have the confirmation number.please help

    — by Shannon Darwin 2 years ago

  • Still haven't gotten my $100 Amazon gift card try so many times to get it and still didn't get it

    — by Gabrielle 2 years ago

  • Is there any on the other side to talk to I need some one to restore rewards before we can continue to utilize the app

    — by Marisol Salinas 2 years ago

  • Still can't log in keeps saying error try again thanks RodneyGill

    — by Rodney Gill 2 years ago

  • Got a new phone downloaded lucky night and it will not let me open it says error try again I clicked my profile and still won't let me open it any help would be greatly appreciated thanks RodneyGill

    — by Rodney Gill 2 years ago

  • My money has been sending from my account since February 6th. I've only received one email from you all directly. Please help resolve this thankyou

    — by Alisha Phillips 2 years ago

  • Got a new phone got lucky night downloaded but will not open any help would be greatly appreciated RodneyGill

    — by Rodney Gill 2 years ago

  • I had to get a new phone downloaded the app will not open

    — by Rodney Gill 2 years ago

  • Tried many times to $100 Amazon gift cards order failed many times

    — by Gabrielle 2 years ago

  • I have tried to get 100 dollar gift card 4 or 5 times with no luck

    — by Michael Starr 2 years ago

  • Request #10074 on 12/19/2021 STILL not sent to PayPal!!!!

    — by Stephen Chernay 2 years ago

  • Unfortunately a bad thing happen and I had to change my email and I had points on the old one this email I gave you is the new one and the old one is dsteiner500@redacted could I please have my points back because it's not fair that I have to start over please

    — by Dolores steiner 2 years ago

  • Once again I am asking why I have not yet received my $59.80 reward to PayPal requested on December 19, 2021! I On your site it has shown "sending" for almost a month. It's supposed to be 3 days!. Please explain. My PayPal is stephenchernay@redacted.

    — by Stephen Chernay 2 years ago

  • I cashed out 1145 on the 5 of January and still haven't received my money through PayPal your track on the game says its still sending

    — by Bill Patterson 2 years ago

  • Requested PayPal cash reward of $59.80 on December 19,2021. Have not received it yet.

    — by Stephen Chernay 2 years ago

  • I completed the special offer for Grand harvest solitaire passed crop 12 but never got my tokens for completing crop 12

    — by Angela Mitchell 2 years ago

  • Hello. I requested a $14.75 PayPal on 11/15/2021. Order number #9919. It says that it may take up to 3 days to process your payment. It has been exactly one week ago today, and I haven't received my PayPal. Please email me asap, and let me know something. Thanks so much.

    — by Shontee' Moore 3 years ago

  • Have 2 outstanding gift cards I purchased, one from September 17th

    — by Douglas Smith 3 years ago

  • I always play 4 money earning game in my Android. I have never seen such a bluff game in my life. in the previous week I have got only 85 files. I played the game 2/3 times per day. No benefits of coin and you are not getting money also. waste of time, waste of energy.

    — by Iftekhar Uddin md Jahangir 3 years ago

  • Got stuck 9.95 for months and every time I want to redeem is sold out I want to give it a good review I like the game

    — by Angel Soto jr 3 years ago

  • I never received my payout, I redeemed it and now the app won’t load

    — by Katlyne 3 years ago

  • Please help me. Through no fault of your app, I am not able to enter into both my gmail or paypal accounts to claim my paypal records (cash). What might you suggest?

    — by Mark wilson 3 years ago