Published by Uphold Inc on Nov 7, 2024

contact Uphold: Buy BTC, ETH and 300+ Chat with our AI-based Uphold Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Uphold?



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Why chat with our AI Uphold Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Uphold.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Edit.. They managed to fix the issue.. other than that the app works fine.High transaction fees (8% on some trades) and excessive hold times for withdrawal after an ACH toped off with constant ads about their credit card, daily spam, and poorly designed data snapshots.

2. I once was a fan, but can no longer recommend this exchange.Besides a few minor issues such as the app being sluggish sometimes during periods of high volume trading, Uphold delivers a solid experience that's easy-to-use and beginner friendly.

3. On the other hand, sending assets to an actual wallet address could be more straightforward, staking was removed, they killed their crypto debit card program, and there is now a 99 cent fee for every transaction imaginable (on top of the spread).

4. I wanted to like uphold, but their fees are quite a lot and the user experience is confusing at best even for people experienced with cryptocurrency.

5. I haven't had any issues with purchases or time limits (though I use my credit card to put money in my account, then use that money to get crypto).

6. Other than that, superb job Uphold😎*APP IS COMPLETELY BROKEN* Just to inform uphold developers, that I just have updated my app to latest version and it has started crashing.

7. I've updated my billing address on my bank account and I have contacted customer support multiple time but it seems they can't fix the issue.

8. Specially from "Anything to Anything" screen it doesn't allow user to enter the quantity of the coins they want to buy, and screen freezes.

9. Very user friendly, however, the app won't allow me to transfer ANY funds back to my bank account.

10. Every time I try to exchange funds from one currency to another, I get to the step that asks for the amount, and the preview exchange button is greyed out, and I can't do anything else.

11. You would think when you enter a money value, the destination account would reflect the amount, but no you have to hit the arrows to the right to see the quantity.

Steps to Troubleshoot & Fix Uphold Issues

1. Fix Uphold Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Uphold: Restarting the app will resolve most errors.
  2. Update the Uphold App. Here is how:
    1. On Android goto PlayStore » Search for "Uphold" » Open Uphold: Buy BTC, ETH and 300+ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Uphold » click "UPDATE".
  3. Clear Uphold: Buy BTC, ETH and 300+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Uphold servers.
    1. On Android, goto Settings » Apps » Select "Uphold: Buy BTC, ETH and 300+" » click Storage » click "Clear Cache".
  4. Check Uphold app permissions. If any of these permissions required to use your device's features are disenabled, Uphold might not work.
  5. Uninstall and reinstall Uphold. If nothing else has worked, completely uninstall Uphold then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Uphold not working


2. Fix Uphold Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Uphold be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Uphold not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Uphold may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by Anie Samia Lomibao

i need uphold buy and sell bitcoin