Contact UB Negosyante Customer Service

Why should I report an Issue with UB Negosyante?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Union Bank of the Philippines to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The image and cropping tool does not work properlyFingerprint scanning not workingCant deposit checks anymore using my phone Realme 6 pro.

2. Although the transaction was successful, I don't receive text notifications anymore... So i have to go access again the account just to make sure that the transaction pushed through...The update is not convenient, now I can no longer see the transactions in my business line, especially those deductions in the payments, the old app is better, transparent and easier to use.

3. However, after the latest update, the system already crashes everytime I make an online check deposit.

4. The tool also always just hangs when doing some approvals, which forces me to reopen the app, then login again, which is a hassle (since again, the conveneience of logging in via fingerprint is not available!).

5. I used to be able to login using my fingerprint but the feature is not activated anymore even if i activated it via settings.

6. Pls bring back the old system of this app.Used to be great but now I can't deposit checks anymore.

7. Transfer and pay bills are always down.Worst app for Online check deposit.

8. have to deposit checks through branches which defeated the purpose of the app.

9. instapay took almost a week just to decline the process.Biometric fingerprint isn't working.

10. Your direct payment also in the business line does not work at all.

11. camera wont focus in the msme app but working on union bank personal banking app.

1. Fix UB Negosyante Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UB Negosyante: Restarting the app will resolve most errors.
2. Update the UB Negosyante App. Here is how:
   1. On Android goto PlayStore » Search for "UB Negosyante" » Open UB Negosyante » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UB Negosyante » click "UPDATE".
3. Clear UB Negosyante app cache: Clearing cached data will force your app to retrieve the latest data directly from UB Negosyante servers.
   1. On Android, goto Settings » Apps » Select "UB Negosyante" » click Storage » click "Clear Cache".
4. Check UB Negosyante app permissions. If any of these permissions required to use your device's features are disenabled, UB Negosyante might not work.
5. Uninstall and reinstall UB Negosyante. If nothing else has worked, completely uninstall UB Negosyante then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UB Negosyante not working

2. Fix UB Negosyante Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UB Negosyante be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UB Negosyante not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UB Negosyante may not be able to connect to the Internet when running in the background.