Contact BoxOffice Customer Service

Why should I report an Issue with BoxOffice by Universe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Universe Events to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This way, tickets cannot be used more than once, and your team can check in guests with multiple devices at one time. - Browse your Universe events in one app, on location! - Buyer forgot their ticket? No problem! - Watch your event fill up!

2. Anyone can create a Universe event listing and start selling tickets for free!

3. Check in guests by scanning barcodes / QR codes from their tickets, or look up your buyers by name.

4. Use Universe to ensure a fast and smooth check in experience for both you and your guests.

5. Custom built for Universe event organizers!

6. Check in attendees and track attendance at the door.

7. Did you buy tickets on Universe?

8. If so, visit to access your tickets and discover new events.

9. Track ticket sales and attendance, live!

10. When you scan a ticket or mark someone as checked in, our servers take note!

11. Speed up the lines at your next event!

1. App has 6 other types in addition that we never made! Where are those from? When our event arrives, if this thing fails to work right, we are seriously screwed! You need to fix this NOW.Doesn't work on pixel apparently.

2. Need to use it in less than 3 hours.As a small 501c3 charity, BoxOffice by Universe (and their website) had been invaluable.

3. Terrible! There was a link for this app on the website for an event I had purchased tickets for and I can't see my tickets anywhere.

4. I'll have to print tickets from the account on a computer.Their payment system is very faulty.

5. There's no place that lists my tickets, every screen is blank including the dashboard.

6. Website has our 6 ticket types.Yes i have the Filters chosen correctly.

7. Universe blaimed me for that and withheld $15 from my account for the chargeback.

8. I had to stop using Universe because my customers kept complaining.

9. There's nothing on most of the pages in the app....STILL BROKEN - TIME RUNNING OUT This tool is completely wrong on numbers.

10. They never answer questions, and always just copy and paste some written statements that make no sense.

11. The website shows 32 sales, app says 18.

1. Fix BoxOffice Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BoxOffice: Restarting the app will resolve most errors.
2. Update the BoxOffice App. Here is how:
   1. On Android goto PlayStore » Search for "BoxOffice" » Open BoxOffice by Universe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BoxOffice » click "UPDATE".
3. Clear BoxOffice by Universe app cache: Clearing cached data will force your app to retrieve the latest data directly from BoxOffice servers.
   1. On Android, goto Settings » Apps » Select "BoxOffice by Universe" » click Storage » click "Clear Cache".
4. Check BoxOffice app permissions. If any of these permissions required to use your device's features are disenabled, BoxOffice might not work.
5. Uninstall and reinstall BoxOffice. If nothing else has worked, completely uninstall BoxOffice then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BoxOffice not working

2. Fix BoxOffice Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BoxOffice be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BoxOffice not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BoxOffice may not be able to connect to the Internet when running in the background.