Published by Unbound Medicine, Inc on Oct 17, 2023

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Davis's Drug Guide Customer Insights

1. Why on Earth has this app become a yearly subscription at the same price?! Why do I have to continue to pay the same price as the book every year now, will find something comparable now.The app worked fine on my old phone but once I got a replacement all of a sudden it doesn't recognize my email anymore and says I don't have an account.

2. Won't let me reset my password at all because apparently I have no account.Bought a new phone and my PAID subscription did NOT transfer and as of now, I am UNABLE to access the content of the app and am being asked to pay again.

3. Until then, 1 star.I found this app helpful during nursing school and while working as a nurse but as other users have reported, you can not access the app after switching phones and customer service has not helped to resolve the situation.

4. I use it regularly at work and have been renewing my subscription annually in order to have all the latest info without having to purchase the book.

5. Do not spend your money on this app if you don't have to.Since renewing my subscription I have had nothing but problems! I am able to use it for a couple hours but once i log out or exit the mobile app, I have to uninstall and then reinstall which is frustrating.

6. I attempted to cancel and get a refund the day of renewal (today), and their subscription goes against the Google store's refund policy.

7. I also wish I had known that you can get the app at a discounted rate when you have purchased a hard copy of the book, I own two of them and would have used thatI have to uninstall the app and reinstall the app to be able to use it everytime.

8. Edit: I am still being charged for a "subscription" but still can not access my account from my new device.

9. Nursing school... It was the same price as the physical book I bought.

10. nope!I forgot to turn the auto-renewal of their subscription off, since things have been so busy at the hospital.

11. Quite unfortunated as I was looking forward to having this at my fingertips for work.The drug guide is awesome, but the app is glitchy - it continually goes back to its "home" screen, when I am still reading about a drug.

Steps to Troubleshoot & Fix Davis's Drug Guide Issues

1. Fix Davis's Drug Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Davis's Drug Guide: Restarting the app will resolve most errors.
  2. Update the Davis's Drug Guide App. Here is how:
    1. On Android goto PlayStore » Search for "Davis's Drug Guide" » Open Davis's Drug Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Davis's Drug Guide » click "UPDATE".
  3. Clear Davis's Drug Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Davis's Drug Guide servers.
    1. On Android, goto Settings » Apps » Select "Davis's Drug Guide" » click Storage » click "Clear Cache".
  4. Check Davis's Drug Guide app permissions. If any of these permissions required to use your device's features are disenabled, Davis's Drug Guide might not work.
  5. Uninstall and reinstall Davis's Drug Guide. If nothing else has worked, completely uninstall Davis's Drug Guide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Davis's Drug Guide not working


2. Fix Davis's Drug Guide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Davis's Drug Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Davis's Drug Guide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Davis's Drug Guide may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancel30day trial

    — by Jana R rivers 1 year ago

  • I want to cancel it and get my refund. Thank you

    — by Carla 2 years ago