Published by Under Armour on Aug 30, 2024

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Why should I report an Issue with Under Armour?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Under Armour to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Under Armour

1. Whether you’re looking to stay cool while training for your next half-marathon, practicing with your team, or hiking outdoors, get all your workout essentials online from Under Armour. * Exclusive collections including Curry Brand, Project Rock. * New drop alerts that notify you when we release our latest sneakers, clothing, and accessories. * Tailored product recommendations to support your training and fitness goals. * Member-exclusive benefits and rewards when you join our UA Rewards program.

2. Our new loyalty program offers exclusive benefits when you join! * Earn points for every purchase and for completing select UA MapMyRun™ challenges. * Redeem points for member-exclusive rewards like new gear, sweepstakes, and more. * Receive fitness tips and recommendations from our community of pro athletes and experts.

3. Whether the athlete in your life competes in soccer, football, golf, or running, Under Armour makes game-changing performance gear that will withstand training through any season.

4. Shop from our collection of shoes, clothes, and gear designed for athletes of all fitness levels.

5. Browse through our extensive collection of performance apparel for every sport, find the right fit and style for you, and make secure payments with just a few taps.

6. We designed our performance apparel to withstand your training while keeping you comfortable and locked-in.

7. Whether you play basketball or baseball, or are a runner in training, get personalized recommendations for footwear and apparel so you can crush your next workout.

8. Join us at a Under Armour Brand House or Factory House, and experience UA online, in-store, and beyond.

9. Be the first to know about athlete appearances, UA events, in-store offers, and more when you use the UA Shop App.

10. With a streamlined checkout process, the UA Shop App ensures a fast and hassle-free shopping experience.

11. Shop from our collections and get the perfect gift for that top performer in your life.

Under Armour Customer Insights

1. The app crashes itself and says "OOPS no products to display" so you have to press the back arrow and go back to the start picking a category and finding the last place you were at.

2. Also what's the deal with not being able to copy text from the app, yet you don't have any sharing options to send links to others for suggestions or recommendations.Have tried using the app many times over the past few years.

3. You look at a item and go to back out to keep looking at other items in the category and it either is really slow to reload, or won't reload, or reloads only about half of the items in the category.

4. I've seen times where you can barely edit the cart, where half the shopping menus don't appear, currently selecting filters or sorting causes infinite loading and the results never appear.

5. Double check the prices and amounts before you checkout.Unusable. Can not enter my address for shipping on the app, only on a computer.

6. The thing that bugs me the most, I think, is when a notification is sent to my phone for new gear or something and it literally nnnnever works.

7. You can only press the heart when viewing and scrolling through the many items.

8. My address can not be input without an error message despite my address being saved in my UA profile.

9. If you look at a product after scrolling the page, your place on that page is not saved, and you have to start from the top again.

10. It is user friendly and I appreciate the default night mode.I like the app it self But it keeps crashing!!! And it is slow to refresh.

11. It says "Oops, something went wrong." Then the notification is gone and I have to remember what it said so I can go back in and find the new gear.

Steps to Troubleshoot & Fix Under Armour Issues

1. Fix Under Armour Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Under Armour: Restarting the app will resolve most errors.
  2. Update the Under Armour App. Here is how:
    1. On Android goto PlayStore » Search for "Under Armour" » Open Under Armour » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Under Armour » click "UPDATE".
  3. Clear Under Armour app cache: Clearing cached data will force your app to retrieve the latest data directly from Under Armour servers.
    1. On Android, goto Settings » Apps » Select "Under Armour" » click Storage » click "Clear Cache".
  4. Check Under Armour app permissions. If any of these permissions required to use your device's features are disenabled, Under Armour might not work.
  5. Uninstall and reinstall Under Armour. If nothing else has worked, completely uninstall Under Armour then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Under Armour not working


2. Fix Under Armour Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Under Armour be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Under Armour not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Under Armour may not be able to connect to the Internet when running in the background.

Reported Issues