Contact TruHearing App Customer Service

Why should I report an Issue with TruHearing App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tailor your personal preferences discreetly on your smartphone: adjust volume and balance, change hearing programs, and monitor device connection and battery status.

2. Stay in touch with your Hearing Care Professional with Virtual Appointments and TeleCare.

3. To enable TeleCare features, contact your Hearing Care Professional.

4. Alternatively, you can download the user guide in electronic form from or order a printed version from the same address.

5. The TruHearing app gives you everything you need to get the most from your hearing aids.

6. The TruHearing app connects you with support when you need it – even when you can’t make a visit in person.

7. Get motivated to do more by seeing Health Insights about your physical and social activities.

8. The user guide for the app can be accessed from the app settings menu.

9. The printed version will be made available to you free of charge within 7 working days.

1. No way to stop the app from interfering with my phone's function and still allow the remote control functions of the hearing aids.

2. It is also great being able to set the volume and treble/bass without the Bluetooth going off.Basic hearing aid functionality is there, but streaming is almost unusable.

3. Samsung S95 stars for hearing & streaming, but the well being continously refuses to update and doesn't register that I'm connected, even though it says I am on the app.

4. Has serious problems keeping both hearing aids connected via bluetooth.

5. There was a feature to automatically adjust the hearing aids if the person talking was wearing a mask.

6. I changed my rating to 5 stars.I love the hearing aids.

7. Constantly loses connection to one or the other hearing aids.

8. Can't determine what model hearing aid that I have to download the correct user guide all of which fail to download onto my phone.

9. no ads in appIt has trouble finding the hearing aids sometimes.

10. Then I get a BT connection with both hearing aids.

11. If tru hearing was really intetested in providing good service i would think getting the app in much better operational condition would be tops on their list.

1. Fix TruHearing App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TruHearing App: Restarting the app will resolve most errors.
2. Update the TruHearing App App. Here is how:
   1. On Android goto PlayStore » Search for "TruHearing App" » Open TruHearing App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TruHearing App » click "UPDATE".
3. Clear TruHearing App app cache: Clearing cached data will force your app to retrieve the latest data directly from TruHearing App servers.
   1. On Android, goto Settings » Apps » Select "TruHearing App" » click Storage » click "Clear Cache".
4. Check TruHearing App app permissions. If any of these permissions required to use your device's features are disenabled, TruHearing App might not work.
5. Uninstall and reinstall TruHearing App. If nothing else has worked, completely uninstall TruHearing App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TruHearing App not working

2. Fix TruHearing App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TruHearing App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TruHearing App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TruHearing App may not be able to connect to the Internet when running in the background.