Published by Travel Tao, Ltd. on Nov 13, 2024

contact xCurrency - convert & transfer Chat with our AI-based xCurrency Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with xCurrency?



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Why chat with our AI xCurrency Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of xCurrency.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact xCurrency - convert & transfer image 1   contact xCurrency - convert & transfer image 2


What users are saying

1. Moreover every now and then I get an annoying popup message in chinese about updating the app, which I really, really hate.When do you change the default value from 100 to 1 in the rate details??? Even if I set legal tender default value to 1 and default value for the main currency to 1, you're still showing 100 in the graph!!!! So stupid! Getting worse with every update.

2. Please change it back, and leave those feature to a separate app for people who actually uses them, don't ruin a good app please Updated rating: boot speed has been improved with update 👍I just got a huge ad over the screen in Chinese.

3. Make updates so that the number of currencies displayed simultaneously can be changed to a desired number.Very nice clean looking, different from standard conversion apps.

4. Besides very clear and simple interface allowing you to calculate the currency you need in seconds, it has a great market section, where I can see an exchange rate of specific currency, which is also very important.

5. By having a mini window floating above, it's easy to switch from different websites and always have xCurrency available on my screen.

6. 90% developers don't understand that UI should be good looking and easy to use - for half of the apps I almost feel I need a tutorial how to use it.

7. The app used to work just fine before the other features like sending money were added, and xCurrency mini also works fine now.I used this app for almost 3 years.

8. But since the latest update more unnecessary features has been added which significantly slows the app boot time.

9. Was working fine, but recently it can't be launched from the edge panel or as a mini window on my Galaxy S9+ Edit: Thanks for your reply.

10. There is a default page option but that doesn't fix the fact that now we have to wait for that page to be loaded which takes almost triple the time.

11. The widget is what I was looking for but the only downside is it only shows 5 currencies on the widget.

Steps to Troubleshoot & Fix xCurrency Issues

1. Fix xCurrency Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart xCurrency: Restarting the app will resolve most errors.
  2. Update the xCurrency App. Here is how:
    1. On Android goto PlayStore » Search for "xCurrency" » Open xCurrency - convert & transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for xCurrency » click "UPDATE".
  3. Clear xCurrency - convert & transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from xCurrency servers.
    1. On Android, goto Settings » Apps » Select "xCurrency - convert & transfer" » click Storage » click "Clear Cache".
  4. Check xCurrency app permissions. If any of these permissions required to use your device's features are disenabled, xCurrency might not work.
  5. Uninstall and reinstall xCurrency. If nothing else has worked, completely uninstall xCurrency then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing xCurrency not working


2. Fix xCurrency Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make xCurrency be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to xCurrency not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, xCurrency may not be able to connect to the Internet when running in the background.

Reported Issues

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