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My old email is no longer valid, how can I change the email because I changed phones and the Verification code is been send to the old one.

Any numbers pushed on the keypad will unlock my door. I can’t leave it like this tonight please help.

why the record is not updating real time. guest already went inside the room but record still not updated

Unable to pair lock with device. Everytime I try to pair it says "Failed to Add" on the app. The lock says added administrator successful but then immediately deletes administrator.

I can’t get an identity verification code.

I cannot reset my doorknob. And i cant find it in my Bluetooth

Lock won't lock unless key is in. Unlocks just fine

When I try to log in on the app, it doesn't recognize me. I reset my password and still says back user name or password, after it sends me an email to reset the password. Help

I am having problems with my ttlock. Need help please email or call

The lock is saying unlock however when you turn the knob it doesn’t engage the inside piece to open it, we need help asap… this is an office we have to get back into the office tomorrow

I'm trying to register the app but the slider os not working to get the code

How do I clear event history?

I can’t login. I received a verification code . It says my password was reset but I try to login and I get wrong user name or password. Please help.

When you unlock the door with the App, Swipe card, or pin code it says unlocked but when you turn the handle the door won’t open.

Hi if i have 2 gateways and 2 lock nearby in the same account how can i seperate them?i mean how can i pair one lick with only one gateway

my door ways lock but it still opens it won't lock

I am trying to reset my password using the app and I never get the email. Can you reset the password for me?

My fingerprint scanner no longer functions. How can I buy a replacement?

I have an apple iphone. I can’t get a verification code to register my door knob?!?

Hello!
My TTLock is not locking when move the handle in the outside, but opens without password or finger print… what is wrong with it? Can’t leave home because remains unlocked

Trying to get a verification code but never got one

Lock will not lock automatically, therefore does not lock. Tried to reset but coukd not find the lock when scanning. Have checked for updates. None found.

I am having an issue with my driveway door. It will no longer unlock via fingerprint, key pod or App, and it no longer auto locks, so we can not lock our door unless we are in the house. I have done an update and ran a diagnostic test, but it still is not working

Hi I have installed my TT lock and registers several finger prints. The lock only recognises a finger print every 1 out of 5 attempts for all users.

app have wrong word. The language should be Việt Nam, not Việt Name

I am in U.S. I can not login TTlock with my ID and password. The message is "please read and agree with the privacy policy first". I read and agreed to privacy policy when I download TTlock. I don't know what to do during login process.

after used my TTlock for several months it cannot lock or unlock
every time it had only beep sound but cannot not lock or unlock
how to solve this problem?

Unable to pair lock with device. Everytime I try to pair it says "Failed to Add" on the app. The lock says added administrator successful but then immediately deletes administrator. Please help! I can also be reached at 716-790-2935

My lock won’t open seems to be frozen. What do I do ? Stock outside in cold

I not received code in my email

I can’t pair the lock. It keeps saying no locks found

I tried again this morning and did the followig:
1. Re-entered my email address and password and hit "Get Code."
2. I looked up my email on another computer and got the code.
3. When I went back onto the phone I was not able to enter anything in the "Verification Code" box. The phone was locked up and I couldn't get the number pad to enter the number.
4. I did this several times with the same results.
What's going on?

I am not able to register on the app. It kept telling me to agree to the terms of the privacy notice, but I couldn't find the place to agree. I reloaded the app and saw the agree button and clicked on it. But when I went to enter the code sent to me the screen disappeared each time. Maybe I exceeded the number of times I'm allowed to try to register. Please let me know what I can do and if you can reset us. I am using a Verizon phone (android). Thanks

I can't log in to my account?

I can’t get in and out of my house. The codes go thru, but the door doesn’t unlock. It turns green when code goes thru but it won’t unlock. We are trapped in the house. Had this about 3months bought another for inside doors.

App wont let me re-register because of my above email address. I tried to change my registration??

I am locked out of my house I need to reset my email my email account was hacked and now I can not get into my front door

I cannot connect my dead bolt online

I installed this lock four months ago but now it doesn’t open with passcode at same time, after seven or ten times attempt then it opens, same with app and fingerprint as well, please let me know how to fix this ?

I'm trying to pair my keyless lock for the first time. After trying to add Bluetooth Administrator - the lock says pairing successfull, then immediately pairing canceled. This prevents me from setting up the lock at all. How do I reset this or pair the lock successfully only please?

Finger print is not working
Not responding at all.
Only keypad works, please help!

My device says it’s locked when is unlocked and locked when it unlocks

Not able to log into the application. Attempted multiple times with phone number and email and the application will not allow generating security code. Also just registered online at this site and still not able to log in with password.

My finger recognition nor the keypad is not working on my lock to open the door. Please advise on how to repair these features.

Hello

I installed a badge of your brand and I am having problems with it, the fingerprint reader does not work and when the code is entered to open the lock it does not work either. I would like to know if you recognize the error that it presents and what can be done to solve it.

Beforehand thank you very much

Greetings!

I can not log in. It keepe complaining about "agree on private terms". I can not use app anymore. No login.

How do I download the app for door lock smonet door lock.

The custom password I set will not unlock the door. Please advise. Thank you.

Every time I try to login or register it says to read and agree to the privacy policy, I have done that but there is no way to accept it. It says by logging in I agree to it

Can't log into App and or access my lock remotely.

I set up our lock as administrator and every time I try to use my mobile to open, close, update, etc. The lock it says i need to be within 2 meters which I am. I also tried turning Bluetooth off and on again. Nothing works.
Help

My door says it is locked. When I turn the knob to the left it stays locked, but even under the locked setting, if I turn the knob to the right it opens

Can't sign into the app

My lock is unresponsive. I have 2 TTLocks with this one being my third. However, after installing it is not doing anything. I have tried switching out parts to my other locks and have discovered it is the locking side that is not working. The keypad when switched with another lock is working. This lock was purchased on Aug 20th but have not gotten around to installing it until today. Serial # X002KZNLIR

I have your handle lock. Everything seems to work except that it doesn't lock. Correct lights and sounds ( it sounds like the motor is locking ) but it is still unlocked. The Passage setting is off. Is there something that I am missing?

My ttlock app failure, pls check thanks

I am trying to install on a new device but not receiving verification email

My locking device isnt controlled well by the app. I push unlock, and it locks. Doesn;t seem to be working correctly. Auto lock doesn't;t work.

My lock is not recording locks and unlocks. It did for about a month then just stopped. I like to know when people are going in and out.

I took the smart lock off the door to try and add batteries. After putting it back on its not working at all. I can't even open the door with the key. How do I fix it?

I like to re register application again to start again.(How do I do it) Keyboard is blocking space to input.

I am trying to set up my locks and having issues. Following directions it looks that when I am locking is unlocking and vice-versa. Can someone please call me at 647-338-7770. Thanks

i am trying to register on my android ph. i used my email address only but after rented my info, it said needs to send "a verification code" via phone. As I only have the email registered, I could not get the verification code and no email with a verification code. what do I do? i just created an account here so I tried to use the same to log in on my cell ph but it did not recognize me. Have I not created an account yet by creating an account on here that is my laptop on your web site?

I need to reset my door lock

Am trying register via email and it keeps as me about agreeing to terms and conditions.

I ticked the box on the first pages in regards to agreeing to t & Cs then it takes me to registration pages I fill in email and password and put code in and hit register button and it says I have to read  t & Cs I do this and at end of document there is nowhere to agree to t & Cs. Please advise

Hi, i cannot add my new house's lock to the app. the msg was the lock is not in setting mode. but this is the 1st time i want to add it to the app. i have been using this app & lock.

When I try to open the door I can't even when put the password or figerprint. And am know it is right because it saya unlock but does not open.

I can't register on the app because I can't get past the pop-up that said to agree to privacy terms. I can't see a place to agree, so I just keep getting stuck.

I recently purchased a horn bill smart lock with G 2 Gateway. Lock is installed and operational when I try to use the feature with Alex it will lock but not unlock what am I doing wrong I have switch the button from right to left and then left to right again, the manual lock button seems to be going the wrong way when it straight up it’s locked

I recently purchased a horn bill smart lock with G 2 Gateway. Locke is installed and operational when I try to use the feature with Alex is not responding. The other day it worked, it either locked or unlocked but not both and I can’t remember now now nothing working

My TTLOCK has been added by a colleague and he’s not close to the location when the lock is being installed… have been trying to unlock myself a message keep prompting that it has been added already… how do I do manual override on the lock

Yes I got a new phone and all I done was put my Sims card in it.now when I try to log in my TTLock app I put my email and password and click on log in all it says is must read and agree to terms

My lock is not working it’s a Coolus smart lock with touch screen and fingerprint

Couldn't open or lock from outside,only manual from inside,already 2-3 months

I cannot pair the lock. I downloaded the app, registered, selected door lock, but the screen /numbers blinks on the lock and the App does not find the device. I removed the batteries and pushed the reset button for 5 seconds per instructions but the same issue was there.

I just got this device and it won’t air with the hone it says it need to restart Bluetooth I hav several times and it won’t reset

My admin phone works OK. I've sent permanent key to my wife's phone which has TTlock installed and account open. My phone shows key is PENDING. What now? I cannot find any info what to do to get my wife's phone to open the lock.

how i can get notifications on my phone (app TTLock) when the door lock has been used ? thank you

We recently purchased a house and we have smart lock system I can provide pics and I can also provide Purchase documents. I would like to change the passcode and set up finger prints and key cards, when I try to reset from the back it asks administrator password- however we do not know who installed and what the initialization passcode, how can i completely reset it - I asked the builder’s realtor and nobody knows registered administrator password - previously many trade people worked on the house and many people may have the passcode that builder provided- we don’t feel comfortable that people have our passcode. We would appreciate if you please let us know what to do. If you request I can take a video to show the lock - thank you

I can't generate a custom passcode on my lock. It says, "operation failed" every time I try. It will generate it's own permanent passcode just fine, but it won't let me customize a shorter passcode.

how do i delete a door lock on the app if , i no longer have the door lock.

the software appears to be working but the only time the locking mechanism actually moves is when you turn the handle manually. the physical keys don’t work either. i added my finger print successfully and programmed a card successfully. however the computer says “door locked” the lock doesn’t move- same with card. and using the actual key does move it. please help.

The app asks for a gateway and shows a white box. Do I have to buy this gateway to set up my lock?

My TT lock is not working

The app will not allow me to send the Ekey to someone I want to have access to the door. It prompts be that the key cannot be used on another account.

My son set this up for me and I'm not sure what he did but I cannot get in??

I can't log in and reset my password:(

I bought a TT lock off of an individual and cannot get it to reset can you please help me with this thank you

My app information and password has been changed without my permission..

Locked is backwards. Locks when I unlock and locks when I unlock

If you make a mistake entering the wrong code in the lock how do you reset it?

I have a lock and it’s connected to a WiFi hub and I changed the WiFi name and pass word because it prompted me to do so when signing up on their app at the time I totally forgot about the lock being connected but I live in another state and I was wondering is there anything I can do on my phone to connect the WiFi hub to the internet again. I had in mind changing the info back to the original name and password

My first complaint I use my wrong email the one above is the crack oneKLICK ER 5150@redacted

I purchased a home with one of your locks and I cannot get it to work do you do with the man can you please help my name is Craig Simons 847-840-7013

I really need some technical assistance, I try to add myself to my IP and it says it’s already assigned to the former owner of the house, this is a challenging time because it won’t let me change the entry code either

Hi I just purchased a home in Sarasota Florida with TT lock with no instructions I downloaded the app I have tried to reset the lock with the manual and I’m not having any luck can someone please send me the instructions to change the password of the front door lock and how to reassign the Wi-Fi I followed the directions implicitly and it said the Wi-Fi is already assigned to another user the old owner of the house that I just purchased can you please help my name is Craig Simons 847-840-7013 clicker 5150@redacted

Can't register my lock, won't sent verification code

I have a coolous smart lock that I can’t reset, it’s paired with a phone I no longer have and I don’t know the administrator passcode or how to put it in setting mode, please help