Contact Sciener Customer Service

Why should I report an Issue with Sciener?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Lock to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Keeps getting an error the app generates a passcode but does nothing for connecting it with the assistant far as I can see if you're using Google products this may not be worth your money if you need this app to work your door locks and GoogleThe lock works great.

2. Why is there not a widget for remote unlock?the bluetooth is faulty, it keeps forcing a bluetooth restart and then wont find my lock.Google assistant doesn't always work.

3. Really annoying.For those who have pin issue when unlocked via Google assistant, please set the pin at sciener app, look for the menu key and click on "work with" then select Google home, there u can set the pin which will work in Google assistantWon't connect to Google home for any smart features.

4. New export records function only throws exception, never works regardless of permissions, period of export and device.STILL WON'T LINK/CONNECT TO GOOGLE HOME, which other reviewers have been complaining about for more than a year.

5. Useless! Sciener and TT Lock need to stop saying that you can link/connect to Google Home when you cannot.

6. I own business and would like to see who leave.Doesn't let you use with Google Assistant without entering a pin every single time.

7. I have integrated the api into my reservation system and once a reservation is created all the necessary locks are programed and the guest receives there code.App is ok... Could have much better UI and faster response.

8. Useless! I wish that there was an option for ZERO stars.Will not link with Google home.

9. I am currently in the process of installing three more locks which will allow all my guest easy access.

10. And would all so like too see in future updates too see who locks door .

11. I have been using this app and it's api for over a years with great success.

1. Fix Sciener Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sciener: Restarting the app will resolve most errors.
2. Update the Sciener App. Here is how:
   1. On Android goto PlayStore » Search for "Sciener" » Open Sciener » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sciener » click "UPDATE".
3. Clear Sciener app cache: Clearing cached data will force your app to retrieve the latest data directly from Sciener servers.
   1. On Android, goto Settings » Apps » Select "Sciener" » click Storage » click "Clear Cache".
4. Check Sciener app permissions. If any of these permissions required to use your device's features are disenabled, Sciener might not work.
5. Uninstall and reinstall Sciener. If nothing else has worked, completely uninstall Sciener then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sciener not working

2. Fix Sciener Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sciener be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sciener not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sciener may not be able to connect to the Internet when running in the background.