Contact Tonkeeper Customer Service

Why should I report an Issue with Tonkeeper — TON Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ton Apps Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It been 3 days since it has been listed but yet still showing UNVERIFIED TOKEN, I can't even swap or do anything with it.This app gave me one of the worst experience in coin swapping process Lost some bucks trying to swap to usdt and eventually ended up getting their so called ton energy instead of performing the actual swap.

2. Once I'm able to get all my coins out of this terrible app, I WILL DELETE IT.All my $not token I intended in transferring to another wallet was used in recharging battery fee, and I messaged them to help me reverse it so i can pay the minimum battery recharge and send continuewith my transaction, but nothing has been done till now.

3. Kindly look at the loading and speed for end-user to have a good experience.I had a token sent to my wallet that hasn't been listed yet which kept showing UNVERIFIED TOKEN, I was told that after listing it, it will no longer show that.

4. If they resolve it, I will come back for a positive reviewIf you are about to download this app i highly recommended you read this, recently i wanted to transfer my coins to binance but when i have already sent the coin i saw the Address was changed and the address belongs to them as i realized it was the exact address that sent me toncoin when i recharged in the app.

5. This manipulation of the address is highly concerning and, frankly, unacceptable.This app is the worst thing ever, don't download it, use telegram instead, You need gas fee for EVERYTHING, even if you want to swap usdt to ton (to use as gas fee for another transaction), if they can, they'll charge gas fee for breathing while on the app.

6. (Edit)MUST READ! MUST READ!! MUST READ!!! I sent Notcoin to my Bybit wallet, a significant issue arose.

7. I copied the wallet address directly from my Bybit app and pasted it into Tonkeeper, including the necessary memo.

8. No customer support, I see they keep replying reviews and adding support_bot under the reply, but the telegram support bot doesn't work, there's no way them.

9. I gave 5 stars before, but I have received about three deposits, and i get the transaction history, but it says "too long to trace," and then my balance doesn't increase.

10. To my dismay, after sending, I discovered that Tonkeeper had automatically changed the wallet address to theirs.

11. I tried to contact their support in any way possible but it doesn't seem like they'll ever respond.

1. Fix Tonkeeper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tonkeeper: Restarting the app will resolve most errors.
2. Update the Tonkeeper App. Here is how:
   1. On Android goto PlayStore » Search for "Tonkeeper" » Open Tonkeeper — TON Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tonkeeper » click "UPDATE".
3. Clear Tonkeeper — TON Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Tonkeeper servers.
   1. On Android, goto Settings » Apps » Select "Tonkeeper — TON Wallet" » click Storage » click "Clear Cache".
4. Check Tonkeeper app permissions. If any of these permissions required to use your device's features are disenabled, Tonkeeper might not work.
5. Uninstall and reinstall Tonkeeper. If nothing else has worked, completely uninstall Tonkeeper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tonkeeper not working

2. Fix Tonkeeper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tonkeeper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tonkeeper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tonkeeper may not be able to connect to the Internet when running in the background.