Contact Thomson Reuters Eikon Customer Service

Why chat with our AI Thomson Reuters Eikon Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Thomson Reuters Eikon.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I have a full subscription via my company as i have specially requested to get an Eikon due to commodities but now considering how beautiful the Bloomberg mobile app is, i'm questioning whether if i should go to back to it.Can't Read Articles I click On.

2. Makes it hard to read articlesGlobal news plus real time stock and exchange information and projections... what more could I ask for? Its not as user friendly as the website, but it doesn't need to be.

3. Seems to be getting worse as time passes.Stopped working after update and why the hell do you need access to allow/monitor calls!?I can't run it since the update.

4. I don't conduct business from my phone, but it's nice to have the power to do so.Seems like the app doesn't work after every other update.

5. What's going onApp doesn't run since the last update.

6. I am a paying customer and find free apps more useful.Great if you are worth more than two million.

7. It is really bad, i mean considering that it requires a subscription, it's the worst.

8. As app being slow is not enough, it's really impracticle to use and it's mobile optimization is horrible .

9. When I click on an article the wrong article (the one at the top of the list) always comes up.

10. It's like they forgot the mobile app or fired the whole department.

11. Otherwise a couple grand a year subscription.

1. Fix Thomson Reuters Eikon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thomson Reuters Eikon: Restarting the app will resolve most errors.
2. Update the Thomson Reuters Eikon App. Here is how:
   1. On Android goto PlayStore » Search for "Thomson Reuters Eikon" » Open Thomson Reuters Eikon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thomson Reuters Eikon » click "UPDATE".
3. Clear Thomson Reuters Eikon app cache: Clearing cached data will force your app to retrieve the latest data directly from Thomson Reuters Eikon servers.
   1. On Android, goto Settings » Apps » Select "Thomson Reuters Eikon" » click Storage » click "Clear Cache".
4. Check Thomson Reuters Eikon app permissions. If any of these permissions required to use your device's features are disenabled, Thomson Reuters Eikon might not work.
5. Uninstall and reinstall Thomson Reuters Eikon. If nothing else has worked, completely uninstall Thomson Reuters Eikon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thomson Reuters Eikon not working

2. Fix Thomson Reuters Eikon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thomson Reuters Eikon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thomson Reuters Eikon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thomson Reuters Eikon may not be able to connect to the Internet when running in the background.