Published by Think Mutual Bank on Jun 23, 2023

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Why should I report an Issue with Think Bank - Think Online?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Think Mutual Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Think Bank - Think Online

1. Think Bank – Think Online is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

2. To use the Think Bank – Think Online app, you must be enrolled as a Think Bank Internet Banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

4. Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

5. Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

6. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

Think Bank Customer Insights

1. Access to real people if needed.Im with everybody else on this one...harder to navigate, way too much information, too many pages to navigate through and oh yeah there is no way to sign out of the app once youve logged in...the only way to "log out" is there is a button to remove all your info from the app and you have to set it up again the next time you open the app, set up a new pin, add a new fingerprint..etc. what a waste of time the other app was so much faster...dont fix it if it aint broke.I liked the old look better, this app is not as phone user friendly.

2. It allows for switching between accounts so users don't have to log-out and in.Love there is an actual bank to go to or messaging with quick responses when I have an issue instead of some random call center who doesn't care also love that this bank will reach out periodically to see if I need anything or tell me to have a nice weekend feels like people actually backing me up, was even able to open a savings as well on my phone.Easy to use.

3. My dad helped sign us up for saving at the time 🙂Everything about Think Bank is better than every other bank ever worked with! This app is so easy to navigate and the chat is my favorite feature with prompt follow-up and feedback and kind supportive real life people! I don't think I'll ever work with any other bank now that I've had this great experience with them.The app is intuitive and functional.

4. I do appreciate being able to view my Visa balance along with other accounts!Sure, it's flashier than the old app, but it's certainly not more useful.

5. People are used to looking for the logout button (just read the other reviews).

6. Each time a bill is looked at , it starts over at the beginning.One problem i have frequently is when i open the app it tells me it fails to update.

7. It is not convenient, des have a running tally of monthly Bill's being paid like it used to, nor does it list them in order of dates due.

8. Please stop making changes to the look of the page (changing colors and logo) when your app doesnt function properly.

9. All good It would be so nice to be able to stop payment right on the app.

10. I've been having trouble with online companies trying that make it hard to get refunds or charging my account twice.

11. When they are pending, I should be able to stop payment.

Steps to Troubleshoot & Fix Think Bank Issues

1. Fix Think Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Think Bank: Restarting the app will resolve most errors.
  2. Update the Think Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Think Bank" » Open Think Bank - Think Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Think Bank » click "UPDATE".
  3. Clear Think Bank - Think Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Think Bank servers.
    1. On Android, goto Settings » Apps » Select "Think Bank - Think Online" » click Storage » click "Clear Cache".
  4. Check Think Bank app permissions. If any of these permissions required to use your device's features are disenabled, Think Bank might not work.
  5. Uninstall and reinstall Think Bank. If nothing else has worked, completely uninstall Think Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Think Bank not working

2. Fix Think Bank Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Think Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Think Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Think Bank may not be able to connect to the Internet when running in the background.

Reported Issues