Contact SwitchBot Customer Service

Why should I report an Issue with SwitchBot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wonderlabs, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. At least provide an option to reduce the text size of the temp & humidity [and put the sensor name at the top, who the hell thought it was a good idea to put them at the bottom ?]Pretty flaky activation of devices, even with a hub.

2. When I create a scene to turn on at a specific temp and then another scene to turn off at yet another temp level, it works one time.

3. Bring back the ability to make more than one column of info (I have six temp sensors and it used to fit 2x3 which is MUCH better than the new single row with headings for no reason.The new design is just poor, each item is way too big now.

4. However, there is no cloud service settings in the device settings! If I delete the hub mini the cloud service tab shows up, but I can't enable it because "no hub found".

5. Add a volume or remote widget pls!!!It's great when it works, but infuriating when you suddenly get constant error messages for no reason.

6. WHY CAN'T ANYONE MAKE ANYTHING THAT ACTUALLY WORKS PROPERLY?!!!The device is probably good, but like others you sign up, it requires a confirmation code that doesn't! There is no way to contact them.

7. The tutorial tells you to enable cloud service in switch bot settings to use it with Alexa.

8. So far, this is a GREAT use case, however, the only reason I subtracted a star is for the only thing that I would want in this app, more customization in the remotes and widgets.

9. If i re-tweak the scene with the temp values, it then works again only once.

10. When the temp rises or falls again past those thresholds a second time, it does nothing.

11. Also, thermometer data just builds up over time and can take a significant amount of space on your device.

1. Fix SwitchBot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SwitchBot: Restarting the app will resolve most errors.
2. Update the SwitchBot App. Here is how:
   1. On Android goto PlayStore » Search for "SwitchBot" » Open SwitchBot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SwitchBot » click "UPDATE".
3. Clear SwitchBot app cache: Clearing cached data will force your app to retrieve the latest data directly from SwitchBot servers.
   1. On Android, goto Settings » Apps » Select "SwitchBot" » click Storage » click "Clear Cache".
4. Check SwitchBot app permissions. If any of these permissions required to use your device's features are disenabled, SwitchBot might not work.
5. Uninstall and reinstall SwitchBot. If nothing else has worked, completely uninstall SwitchBot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SwitchBot not working

2. Fix SwitchBot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SwitchBot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SwitchBot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SwitchBot may not be able to connect to the Internet when running in the background.