Contact Shell Recharge Customer Service

Why should I report an Issue with Shell Recharge?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NewMotion to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Charging is effortless and smooth with the Shell Recharge app and charge card.

2. Meaning, wherever you are, at home, on-the-go or at work, and no matter what time it is, you can use the Shell Recharge app to help you charge.

3. By using the Shell Recharge app, you accept our General Terms and Conditions and Privacy Policy. \nshellrecharge. com\/en-gb\/terms-and-conditions \nshellrecharge.

4. Use the navigator features to locate one of the many 500,000 public charging points in the large network spanning across 33 European countries.

5. Join the community of 500k+ app users, who we are helping to find, plug in to, and pay for on-the-go charging.

6. Just one app to seamlessly manage all your charging needs, ensuring convenience across every charging destination you encounter. ▸ Extras, e.

7. For an uninterrupted charging experience, add your home charge point to the app too.

8. You can always find a charger that fits your criteria with the easy-to-use and smart filtering options.

9. Help us to improve the app by sending us feedback or new feature requests directly from the support section in the app.

10. We're with you for the journey – wherever and whenever you need to recharge.

11. We’d love to hear from you!

1. If it can't display basic information as location of chargers/charge points and the price /kWh then what use is it? Email from 9th May told cancel charge, still got charged today! Useless customer serviceWith two Shell Recharge cards (one private, one company) I used to be able to switch cards to charge the right account in the app.

2. It's a fascinating example to show that money can't buy a good user experience - it's all about organisational culture and at Shell there's apparently no culture of user-centred design.Awful, prices not displayed and getting wrong info from customer service and trying to pass the book to Aldi for sites not showing on the app and no price displayed when you are forced to use their app.

3. Hopefully nobody will use the chargers and a company who knows how to set up charging using just a debit or credit card (that's what all users want by the way) will take over.

4. Any charging on the other account can only be done by using the physical RFID card.

5. Also I have seen "ongoing charging session" screen once in the app: very informative but also that one doesn't seem to work consistently.Definitely among the worst apps I've ever used.

6. The development department can not of signed this product off.. total rubbish 🗑 😑Easy to use app, works great to initiate charging sessions.

7. However, I have no insight through the app what the actual rate on a charging point is linked to that card.

8. Customer service is useless, will be cancelling account and deleting the app.

9. But I never get notifications to let me know a charging session has started or ended, although I checked that option in the settings.

10. The pins representing the charging stations load extremely slow on the map, at least in Belgium that's the case.

11. Even after reinstalling.Like Uber for EV charging, but useless.

1. Fix Shell Recharge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shell Recharge: Restarting the app will resolve most errors.
2. Update the Shell Recharge App. Here is how:
   1. On Android goto PlayStore » Search for "Shell Recharge" » Open Shell Recharge » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shell Recharge » click "UPDATE".
3. Clear Shell Recharge app cache: Clearing cached data will force your app to retrieve the latest data directly from Shell Recharge servers.
   1. On Android, goto Settings » Apps » Select "Shell Recharge" » click Storage » click "Clear Cache".
4. Check Shell Recharge app permissions. If any of these permissions required to use your device's features are disenabled, Shell Recharge might not work.
5. Uninstall and reinstall Shell Recharge. If nothing else has worked, completely uninstall Shell Recharge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shell Recharge not working

2. Fix Shell Recharge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shell Recharge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shell Recharge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shell Recharge may not be able to connect to the Internet when running in the background.