Contact Home Remote Customer Service

Why should I report an Issue with Home Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Home Remote LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Any ideas? UPDATE: Thanks so much for the quick response! Changed our rating from 4 to 5 stars for the awesome support! I'll be checking out the Designer upgrade to see how that works!Combined with the Home Remote Designer application for Windows, this application is a must-have for any Smart Home.

2. But for basic functionality of wifi lights and plugs it is great.No Ezlo hub support? When I add my Vera account, where I have two hubs: Vera Plus and Ezlo Secure, both of them show up, but the latter doesn't show any devices.

3. Using the powerful Designer application, you are pretty much limited only by your imagination in terms of what you can design and develop to control your Smart Home.

4. Oh, and a larger assortment of third party graphics buttons (either free or paid) would be awesome for thos of us who are a bit, shall we say, artistically challenged.Unlike Harmony, this app actually has a robust theater system remote UI.

5. My plan is to buy more old phones that with work with this app and have modern updated light switches.We love this app so far! However, we have not been successful getting our Kasa cams to sync up when trying to add a new device.

6. I use Alexa, in the app I set up all my lights via voice command then name them I have this app on two phones and keep one phone on 24/7 plugged in & mounted to the wall in the bedroom.

7. It ties together Smart Devices from a ton of services with built-in integrations, and you can also write your own plugins to integrate with other API powered services.

8. I'm currently using mine to build an interface to control my Samsung SmartThings based smart home, and will eventually be adding control of my Harmony Hub at some point.

9. It's not displayed anywhere in the settings.This is perfect for anyone who has smart light bulbs set up and can no longer use wall light switches.

10. Will deffo be investing in the pro option to develop a UI for a tablet.Love this app, wanted a swanky tablet wall mounted with all the tiles, but saw my only option was Home Assistant and a PI.

11. The only issue I have is the 2 Sonoff Micros (USB adaptors) I use for USB light strips, whilst showing, the app identifies status as Unknown and pressing gets 400 error code.

1. Fix Home Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Home Remote: Restarting the app will resolve most errors.
2. Update the Home Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Home Remote" » Open Home Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home Remote » click "UPDATE".
3. Clear Home Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Home Remote servers.
   1. On Android, goto Settings » Apps » Select "Home Remote" » click Storage » click "Clear Cache".
4. Check Home Remote app permissions. If any of these permissions required to use your device's features are disenabled, Home Remote might not work.
5. Uninstall and reinstall Home Remote. If nothing else has worked, completely uninstall Home Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Home Remote not working

2. Fix Home Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Home Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Home Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Home Remote may not be able to connect to the Internet when running in the background.