Published by NBCUniversal Media, LLC on Dec 16, 2024

contact Telemundo: Series y TV en vivo Chat with our AI-based Telemundo Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Telemundo?



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Why chat with our AI Telemundo Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Telemundo.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Or it is there but the only option is to start watching again and Do not gives the option to search for he episode watch last, really annoying :-( I want to change the star to only 2 and don't let me do it :-[Between the repeated targeted commercials and the issues with the app (loss of volume, skipping, going back to previously watched episodes, this app is horrible)! At a minimum @telemundo provide the option to not see ads! Very possible this won't be an option as it's not about viewership but instead about how the $$$....The biggest problem is the lack of English subtitles on telenovelas! On Tierra de reyes it says that English subtitles are available, but when you turn them on, the app displays Spanish subtitles instead! Can you look into the issue?The add works perfect the conections are fantastic all categories work with no inconvinies, you really can joined at all the time keepin...

2. In multiple occasions I have cleared all the cache, uninstalled and reinstalled the app and still doesn't work!Great content, ridiculous number of ads, you can't rewind without having to watch up to eight advertisements every time!.

3. Please fix, I can't watch any telenovelas without the English subtitles.Used for only 10 mins and I'm very disappointed because theres a ridiculous amount of ads/commercials.

4. The network has a wide variety of programming, including original series, classic novelas, Turkish series, real-time television, and also trailers, videos, and also special previews for upcoming programs.

5. Technology is behind other services, learn form Hulu!.The good thing about it is the possibility of seeing passed episodes.

6. When it finally does cast to the TV, It continuously gets interrupted by other series that I have no interest in watching.

7. Other than that it would've been fine 😞Telemundo is a Spanish-language broadcast network that concentrates on telenovelas, or soap operas.

8. Too bad it doesn't work properly! It will stop at any given moment with a message saying "something is wrong" and proceed to kick you out.

9. Also when I stop watching for the day, when I return the following day ,the series I was watching reappear, its no longer available.

10. Too many ads and no possibility of fast fowarding them.It is a good app, only that to many adds an also the show get cut short right in the middle of a scene and some of the dialogue is missing.

11. Sometimes it won't let you watch all the episodes and will skip through some of them, just won't cast them to the TV.

Steps to Troubleshoot & Fix Telemundo Issues

1. Fix Telemundo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Telemundo: Restarting the app will resolve most errors.
  2. Update the Telemundo App. Here is how:
    1. On Android goto PlayStore » Search for "Telemundo" » Open Telemundo: Series y TV en vivo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Telemundo » click "UPDATE".
  3. Clear Telemundo: Series y TV en vivo app cache: Clearing cached data will force your app to retrieve the latest data directly from Telemundo servers.
    1. On Android, goto Settings » Apps » Select "Telemundo: Series y TV en vivo" » click Storage » click "Clear Cache".
  4. Check Telemundo app permissions. If any of these permissions required to use your device's features are disenabled, Telemundo might not work.
  5. Uninstall and reinstall Telemundo. If nothing else has worked, completely uninstall Telemundo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Telemundo not working


2. Fix Telemundo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Telemundo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Telemundo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Telemundo may not be able to connect to the Internet when running in the background.

Reported Issues

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