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Why should I report an Issue with Xprofile?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of S&Z Apps to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Xprofile Customer Insights
1. For anyone who doesn't know you can cancel any subscriptions you have through your play store settings.Bro the profile viewers list does NOT work.
2. One: I had it and it was verifiably picking random people, Two: I have seen evidence that people's dead friends showed up on the list, Three: it's not a feature of instagram API as far as I know.
3. After 2 days I decided I didn't use it enough so went to cancel my subscription.
4. My friends opened my Instagram profile in front of me, and I didn't get notified that someone viewed my profile.
5. Guaranteed refund is shady!! I wanted to try the gold version of the app and it turns out it wasn't for me, so upon contacting support the "text" won't send.
6. But it is completely a fraud, I tested by using my friends profile and it never showed up from the list.
7. I tried contacting support, but their support chat system seems bogus as it keeps giving me an error whenever I try to send a chat to them.I truly loved this app.
8. If you really want the features as advertised then treat this app as $5 and not free.The profile viewer is the only thing I can't get for free from Instagram.
9. I refreshed this app many times, but it still didn't show up in the profile viewers' list.
10. Sure, the app is good for seeing people who unfollowed you, but the viewers feature is plain lying.
11. Not happy at all ☹ If there was a way to sort out the subscription issue I'm sure it would be a great app but I've had a very bad experience with it, costing me $50.
Steps to Troubleshoot & Fix Xprofile Issues
1. Fix Xprofile Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Xprofile: Restarting the app will resolve most errors.
- Update the Xprofile App. Here is how:
- On Android goto PlayStore » Search for "Xprofile" » Open Xprofile » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Xprofile » click "UPDATE".
- Clear Xprofile app cache: Clearing cached data will force your app to retrieve the latest data directly from Xprofile servers.
- On Android, goto Settings » Apps » Select "Xprofile" » click Storage » click "Clear Cache".
- Check Xprofile app permissions. If any of these permissions required to use your device's features are disenabled, Xprofile might not work.
- Uninstall and reinstall Xprofile. If nothing else has worked, completely uninstall Xprofile then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Xprofile not working
2. Fix Xprofile Server issues & Internet Connection
- Check network connection: An unstable Internet will make Xprofile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Xprofile not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Xprofile may not be able to connect to the Internet when running in the background.
Reported Issues
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Hello,
Cancellation of my account because the app doesn't exist anymore. I pay for an app that i can't access and thus doesn't use.
Can you help me please?
Thank you,— by Mft 3 years ago -
I want to help my friend because on JULY 16 he CANCELED his subscription to Xprofile and today 16 of september the xprofile took 31€. Are you serious now?? He doesnt even have the app. And we have the email that he CANCELED back in JULY. He wants his money back. His email is tahaomonoia9@redacted
— by Elisavet 3 years ago -
Hello, I downloaded the xProfile application in May, I paid a yearly subscription and I had a bug yesterday. I deleted the application to redownload it, when I try AppStore tells me that the application is not available in my country (I live in France). I would like the application to work, or to be reimbursed.
Cordially— by Barbin 3 years ago -
Cannot login to my profile with all the right login information
— by Marcus Schrijn 3 years ago -
I have lost all my data on the app and photo posts have not synced to the app
— by Sandra Sugrue 3 years ago -
Have tried many attempts to report my issue but have not received feedback
— by Sandra Sugrue 3 years ago -
My data was deleted from the app all my previous stories are gone. Posts have not synced to app
— by Sandra Sugrue 3 years ago -
Hello, I’ve been trying to log in to my Xprofile. It just says try again after a few minutes but it’s been over 2 weeks now. What is going on?
— by Kim Gillian Marcod 3 years ago -
I am unable to log into Xprofile even after all updates are complete, and VPN turned off. Please help
— by Jon Valera 3 years ago -
The app won't let me login and I pay. I would like my money back.
— by NICOLE TARDIF 3 years ago -
I havenot been able to log in and i have subscription for 6 months and i tried to contact you guys through ur email but no reply ..this is ridiculous !
— by Aman BajrAcharya 3 years ago -
Hey!
I have been trying to contact you for several days. Even after day one, I noticed that the app did not work as it should. I could not unfollow anyone. That's why I want to start using your app. But it does not work. I wrote to your support in the app but never get an answer. I want a refund and cancel the premnation.
Best regards Daniel— by Daniel Hjärten 3 years ago -
Dear Xprofile.
I already paid 20,99 for an half year Xprofile.
Now (after 2 month) I am using a new mobile phone and obviously you want me to pay once again.
I am requesting a refund of my money for the 4 months that I have not been able to use your app.
Thanks.— by Nadine 3 years ago -
My followers from Instagram account in Xprofile is showing wrong statistics and even the Lost followers,Not following me back etc. Please check my Xprofile account to give correct followers and correct statistics.
My username is thedla_nithin.— by Thedla Nithin 3 years ago -
I canceled my subscription after 2 days and I would like a refund
— by Abby 3 years ago -
Hello,
This is your subscriber in xprofil application I registered 2 times on the plan of 1year 2400. So, 2times my payment was not done. So next time i tried 1month plan (i.e.,)430 plan it's done perfectly now it is running.
So now in my account it is showing 2 times 2400(i.e.,)4800 debited to your account. I want to cancel the 2times of 2400 plan subscription. So please check this and add my money back to my account.— by Polisetty Lohith 3 years ago -
Your application is very bad, it does not work, I want my money back. Tks
Mariana— by Mariana Recoba 3 years ago -
Dear sir or madam,
since a few days I try to login to your App Xprofile with my Instagram Account leneeee123 but I always get the information that my password is incorrect- but it is not! What shall I do now? Please contact me. Thank you & best regards
Alena— by Alena 3 years ago -
I purchased the paid membership of the app
But it does not work it says this is a big account we are working on it
Please issue me a refund— by Tushar Ahuja 3 years ago -
I tried getting a free trial and it took 31 dollars out of my credit card pls help
— by Jaclyn Demetro 4 years ago
