Contact METROtrack Customer Service

Why should I report an Issue with METROtrack?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GMV SYNCROMATICS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Metro Track provides real-time arrival information for the Rock Region METRO (Central Arkansas area) public transit system buses.

2. Use the app to mark favorite stops and routes, set reminders, get alerts, plan your trip and access general information.

1. If I could rate lower than 1 star I most definitely would.This app, just as all things IN or ASSOCIATED with the City of Little Rock is TRASH...BULLSH**!!! It takes too long too load the bus information.

2. Uninstalling and reinstalling does not fix the issue.Seriously 3 months and no fix? Who do we need to contact for this? I tried calling downtown and the woman I talked to was very rude about it.

3. Even the drivers can't point me in the right direction.App takes a long time to load and freezes.

4. The older version was definitely better and convenient...It's been a month since my last review and the app still doesn't open.

5. Could see where the buses were in real time and the app was easy to understand and manuever.

6. Since it deals with the city I'm sure developers don't pay attention to reviews or proper mechanics of the app.

7. By the time it's uploaded, you've missed your bus and/or bus stop.

8. It doesn't respond to taps, and I can't get real-time updates.This is a most have if you travel around town.

9. It is great when it works right but that is rare in my experence with it.Got dam app needs a terrible update.

10. Please do this or I won't be updating the app until it's fixed!! An read the feedbackApp sure fails a lot.

11. Itll say a time bus will be there, the bus will be 10 min late.

1. Fix METROtrack Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart METROtrack: Restarting the app will resolve most errors.
2. Update the METROtrack App. Here is how:
   1. On Android goto PlayStore » Search for "METROtrack" » Open METROtrack » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for METROtrack » click "UPDATE".
3. Clear METROtrack app cache: Clearing cached data will force your app to retrieve the latest data directly from METROtrack servers.
   1. On Android, goto Settings » Apps » Select "METROtrack" » click Storage » click "Clear Cache".
4. Check METROtrack app permissions. If any of these permissions required to use your device's features are disenabled, METROtrack might not work.
5. Uninstall and reinstall METROtrack. If nothing else has worked, completely uninstall METROtrack then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing METROtrack not working

2. Fix METROtrack Server issues & Internet Connection

1. Check network connection: An unstable Internet will make METROtrack be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to METROtrack not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, METROtrack may not be able to connect to the Internet when running in the background.