Contact Maastokartat Customer Service

Why should I report an Issue with Maastokartat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mika Suonpää to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Downloading maps to offline doesn't show the pinned route, so it's hard to estimate what area needs to be downloaded.App had suddenly removed my markings (dozens of them) except for one and added four that weren't mine (hundreds of km's away where I haven't even been).

2. I would like to have more functionality (moose hunting point of view) like group handling utilizing phonebook, places on the map so they could be grouped, created and selected quickly and to point a member to the each place, or even to set group members to places by lottery.Really useful, correct and accurate map.

3. Also, when measuring smaller distances with two fingers (great innovation btw), the number is obscured by my thick fingers — could the distance value be offset up or down a bit? I could zoom in to the map, but sometimes it means a lot of panning around.Great detailed maps.

4. More POI icons: bridge, binoculars (viewpoint), cave, well / spring (kaivo), fireplace with roof (keittokatos), important as these can be used during forest fire warning), water tap, stairs, big rock.I bought the track recording functionality.

5. Downloading maps to offline stops randomly with no error message if any part of the downloaded area is not within Finnish borders.

6. Even as a free and offline version, this map shows every topographic detail, place names, location, even water springs precisely.

7. Great app, keep it up.Excellent usability, freely usable maps, accurate and fast.

8. It would be nice to see road numbers for reference, but other than that👍mahtava juttu, this app is just perfect for planning that next trip you always have in mind.

9. This app saves you from hassle when planning and taking trips.Trails visible only quite a bit zoomed-in (compare with Karttaselain).

10. I can recommend this application for anyone with a bit of patience for reading the manual to gain full leverage of all the features.Works like charm.

11. Update 2023, I now have a new mobile and it was great to be able to export all my previously saved places/markers.

1. Fix Maastokartat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Maastokartat: Restarting the app will resolve most errors.
2. Update the Maastokartat App. Here is how:
   1. On Android goto PlayStore » Search for "Maastokartat" » Open Maastokartat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Maastokartat » click "UPDATE".
3. Clear Maastokartat app cache: Clearing cached data will force your app to retrieve the latest data directly from Maastokartat servers.
   1. On Android, goto Settings » Apps » Select "Maastokartat" » click Storage » click "Clear Cache".
4. Check Maastokartat app permissions. If any of these permissions required to use your device's features are disenabled, Maastokartat might not work.
5. Uninstall and reinstall Maastokartat. If nothing else has worked, completely uninstall Maastokartat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Maastokartat not working

2. Fix Maastokartat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Maastokartat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Maastokartat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Maastokartat may not be able to connect to the Internet when running in the background.