Contact LBank Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of LBank.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This just a useless platform..$1200 lost last year, when I suppose to login and sell my asset, they did not allowed me, not until the market went down and to add to my injury, the had to to a reverse split in that asset till everything went to $0.00.. If you want to lose your money on trade you're welcome..App runs like garbage.

2. Not using this appI'm stuck with over $20 in dust balances, support doesn't help (what a surprise), sell orders only allow a few decimal spaces and no option to sell all.

3. This app sucks i recommend not to download this appA couple of weeks ago, I swaped my usdt to bfic, and when I tried to withdraw my bfic, my withdrawal was denied.

4. I'd avoid the headache.Worst UI , meanwhile the market will keep updated & app's home screen , trading pair will have a constant loading pop up!!Very very very worst app for trading.

5. Suddenly price change when you place a trade , if you want to do your lose then use this app otherwise avoid.One of the worst app.

6. Followed the instructions from support staff and works fine when re installed, however if I close the app and open it again it just shows the lbank logo and won't log in.

7. I can not withdraw my coin every time I try it says withdrawal is suspended.

8. When I contact the support, they are just assuring me that withdrawal can be done later as the system is on upgradation.

9. Called customer services and they told me to change my network??Very unhelpful My network is fine.

10. Exorbitant withdrawal fees, KYC is sketchy at best.

11. Signing up was the biggest pain and any time you try and put fiat in.

1. Fix LBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LBank: Restarting the app will resolve most errors.
2. Update the LBank App. Here is how:
   1. On Android goto PlayStore » Search for "LBank" » Open LBank - Buy Bitcoin & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LBank » click "UPDATE".
3. Clear LBank - Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from LBank servers.
   1. On Android, goto Settings » Apps » Select "LBank - Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
4. Check LBank app permissions. If any of these permissions required to use your device's features are disenabled, LBank might not work.
5. Uninstall and reinstall LBank. If nothing else has worked, completely uninstall LBank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LBank not working

2. Fix LBank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LBank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LBank may not be able to connect to the Internet when running in the background.