Contact MySubaru Customer Service

Why should I report an Issue with MySubaru?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobile - Subaru Of America to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Remote Engine Start with Climate Control is available on vehicles with keyless access with push button start and automatic climate control.

2. With MySubaru, you can connect to convenience and safety. *Remote Engine Start is available on keyless access with push button start vehicles.

3. Enjoy remote start, unlock/lock, service scheduler, digital history, vehicle locator, and 24/7 roadside assistance.

4. Whether it's starting your vehicle and controlling the car's temperature remotely, scheduling a service appointment, or monitoring authorized drivers, the MySubaru app puts the power of your Subaru at your fingertips.

5. The MySubaru app seamlessly connects you to your Subaru.

6. Not available on vehicles with manual transmission. **Service Scheduler function is not available for all Subaru retailers. ***Subaru owners must have an active Starlink subscription to access remote services. ****24-hour roadside is included in standard 3-year warranty and after 3 years with a gold package. ******These features are available only for Model Year 2023 and newer Subaru vehicles.

1. Then the car charges upon inserting the charger... which means I have to remember to wake up after 11 pm to charge it.great app, wish I had the opportunity to adjust my remote start settings more like run time, setting the quick start to start at different climates, etc thank you... edit: now that I've had it for a few more months.

2. Needs a major update! Edit: it randomly says my car is running when it's not and will not at all let me start it... 2nd edit: no more 2nd runtime ie failsThe first day it snowed since having my New 2023 Corsstek, I went to go start up my car in the MySubaru app and it wouldn't even let me... "Can not connect to servers." Also, when it does work, you can't change the setting for the quick start options.

3. Otherwise a stable and reliable app.Rarely works, navigation freezes, and sometime start doesn't work.

4. For 75.00 for 3 years, it's a great deal.Unlike almost every other car you have to pay for remote start and to Bluetooth your phone for calls and music.

5. You have to have your phone plugged in for Navigation, but if it freezes up, you have to untether your phone so your phone navigation works...too bad if you need to charge your phone...a lot of money for inconsistent product1/'22 (5*) It's nice to have all your vehicles info at your fingertips.

6. Which also would be resolved by just having a remote start ony key.It can lock the door, and start the engine most days.

7. I'll be looking into a remote start that is more reliable and that you don't have to subscribe to.This pretty much works as advertised, just not very well.

8. 2/'23 (3*)I've recently had problems with remote start failure when you need it most -7 deg and 27 deg weather in the last mo.

9. The app works like 50% of the time... otherwise it either closes out automatically or just keeps failing whenever I try to start.

10. If navigation freezes you can't get it to start again until after you shut car off.

11. If I just had a remote start key fob standard (instead of an add on), I could start the car instantly.

1. Fix MySubaru Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MySubaru: Restarting the app will resolve most errors.
2. Update the MySubaru App. Here is how:
   1. On Android goto PlayStore » Search for "MySubaru" » Open MySubaru » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MySubaru » click "UPDATE".
3. Clear MySubaru app cache: Clearing cached data will force your app to retrieve the latest data directly from MySubaru servers.
   1. On Android, goto Settings » Apps » Select "MySubaru" » click Storage » click "Clear Cache".
4. Check MySubaru app permissions. If any of these permissions required to use your device's features are disenabled, MySubaru might not work.
5. Uninstall and reinstall MySubaru. If nothing else has worked, completely uninstall MySubaru then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MySubaru not working

2. Fix MySubaru Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MySubaru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MySubaru not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MySubaru may not be able to connect to the Internet when running in the background.