Contact Vaia Customer Service

Why should I report an Issue with Vaia: Study, Notes Flashcards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of StudySmarter to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But it doesnt really, using spaced repetition mode it randomly freezes while switching flash cards, worse is in places with poor connectivity where it resets / freezes constantly, and of course when no internet it just doesnt work.To be honest, the explanation, flashcard, quiz, and AI exam are really useful.

2. Edit: new update where they help you study a small amount of flashcards at a time is great, helps to study a lot.The quizzes will only give you the definition, and you have to give the term.

3. Also, the little red line that shows up under words you typed incorrectly? Keeps doing that too for no reason.When I used this for the first menu to study for a new job, it worked great.

4. It also makes it easier to study bigger sets with Spaced Repetition.

5. Plus, one of my study sets keeps telling me to study, even though it knows my quiz was a few days ago.

6. Other than that so far so good and notes section looks good too but can't use with white background.I basically needed an app that could combine OneNote and Quizlet for me.

7. Many of us study at night and I feel I'm going blind staring at the white screen.

8. If you guys can bring the same functionalities from the web app, that would easily make this the best notetaking and study app I the store.Excellent study aid.

9. Not having the highlight automatically go to the notes file makes it on the same level as the other notetaking apps and then with no in document screenshoting makes it below them.

10. Just find a different app to use.For basic studying of flash cards its more than enough, yet I ended up buying premium as it 'allowed me to use the flash cards offline'.

11. You can ask whatever topic you are learning and perceive the explanation with an option to generate them into a flashcard which is very useful.

1. Fix Vaia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vaia: Restarting the app will resolve most errors.
2. Update the Vaia App. Here is how:
   1. On Android goto PlayStore » Search for "Vaia" » Open Vaia: Study, Notes Flashcards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vaia » click "UPDATE".
3. Clear Vaia: Study, Notes Flashcards app cache: Clearing cached data will force your app to retrieve the latest data directly from Vaia servers.
   1. On Android, goto Settings » Apps » Select "Vaia: Study, Notes Flashcards" » click Storage » click "Clear Cache".
4. Check Vaia app permissions. If any of these permissions required to use your device's features are disenabled, Vaia might not work.
5. Uninstall and reinstall Vaia. If nothing else has worked, completely uninstall Vaia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vaia not working

2. Fix Vaia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vaia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vaia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vaia may not be able to connect to the Internet when running in the background.