Contact Step Customer Service

Why should I report an Issue with Step: Bank & Build Credit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Step Mobile, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Step Black, you can get up to 8% cashback and build credit with the Step Visa Card – with no risk of overspending. Plus, earn 4. 00% on your FDIC-insured savings and cash in on $500 in annual perks that let you do more for less.

2. Earn up to 8% cashback: Use your Step Card everywhere Visa is accepted – online, in-store, worldwide – and earn up to 8% cashback on purchases. Earn 4. 00% on your savings: Create Savings Goals and automatically add spare change to them with Round Ups to earn 4. 00% on every penny.

3. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. ****Early access to direct deposit funds depends on the timing of the submission of the payment file from your payer.

4. Banking services provided by Evolve Bank & Trust, Member FDIC. **Visa's Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa.

5. Join over 5+ million people who trust Step to help them build credit.

6. Step is your go-to free banking app for better credit, better savings, and better rewards.

7. Build credit: Safely build credit with every purchase and monitor your credit score right from the Step app.

8. The average annual credit score increase for Step users in their 20s is 57 points!

9. Move money: Instantly send and receive money, deposit cash at 70,000+ retail locations nationwide, and access over 30,000 fee-free ATMs.

10. Plus, enter to win monthly prizes – cash, laptops, shopping sprees – with direct deposits of $150 or more.

11. Turn your spare change into smart investments with Round Ups. *Step is a financial technology company, not a bank.

1. Basically, go into savings goal, hit "time to buy" button, and now when you swipe your card, for that purchase only, it takes from that instead of the spend pocketApp is great and has built my credit score sky high!! The only issue I have with it is there's a bug that won't let me change my profile photo.

2. It prompts me to give it access to my media and files as if it doesn't already have permission, when I know for a fact, and have checked that it does.I've been using the Step Banking app for a little over 2 years now but there are 2 flaws that have been annoying me ever since.

3. It tells me to grant permission from Step to access my gallery, and I allowed access, and every time I click to upload a photo, it says I need to grant permission, even though I already did.

4. The step apps first flaw is that I have noticed a lot of latency (at least for Android) an example is when you are pressing buttons like the "add money" in your savings.

5. I get trying to minimize support costs, but this is not a game it is meant to handle money... STEP contacted me and explained what was needed.

6. If it helps, my model is the Motorola G power (2022)Seems good so far! 2 changes I would make: don't default to entering a dependant, and Make it so that savings goals can be connected directly to your card for 1-time purchases.

7. It's so simple transferring money, adding money, paying friends ect.. it's pretty cool you can have your own account along with your teens account and you can watch what they spend, set up weekly allowances.

8. The only thing missing that would make this PERFECT is the ability to deposit checks.Great app to start, so easy to transfer money to my kids when they needed a little extra while out and about.

9. There is no obvious way to contact Step, leaving me in a frustrating position with my child whom I cannot send money to.

10. After loading money in numerous times with a particular debit card, it has stopped working.

11. I don't like that it's only a credit card but that's it.Sometimes apps are confusingly set up, but since this is made for literal children, it's all very simple and easy to use, and this 20-year-old likes that.

1. Fix Step Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Step: Restarting the app will resolve most errors.
2. Update the Step App. Here is how:
   1. On Android goto PlayStore » Search for "Step" » Open Step: Bank & Build Credit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Step » click "UPDATE".
3. Clear Step: Bank & Build Credit app cache: Clearing cached data will force your app to retrieve the latest data directly from Step servers.
   1. On Android, goto Settings » Apps » Select "Step: Bank & Build Credit" » click Storage » click "Clear Cache".
4. Check Step app permissions. If any of these permissions required to use your device's features are disenabled, Step might not work.
5. Uninstall and reinstall Step. If nothing else has worked, completely uninstall Step then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Step not working

2. Fix Step Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Step be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Step not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Step may not be able to connect to the Internet when running in the background.