Published by OneMain Financial on Nov 6, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with OneMain Financial?



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What users are saying

1. payment & only a few cents was credited to my account!!! If I didn't need a car as bad as I did at the time I wouldn't of took the loan! They take advantage of people with bad credit!One main was quickly and easily able to get a personal loan done for me when no one else would give me a loan due to my credit score.

2. The interest amount towards the loan is mentioned so why not list the percentage being charged? I dont want to call OMF to find this information when I need to know or refresh memory.The app is basically broken, and it only gets worse every time they "update" it.

3. The app has been as annoying as their weekly calls trying to get me to buy more stuff, even after pleading with them to stop callingThe app is absolutely perfect!! Shows me everything I've paid, how much of my payment went to principal and how much has gone to interest.

4. it allows you to change your payment method (or so it says) but when the time comes for the money to come out of your account it charges your old account still.

5. But, glad I'm close to paying this debt off.This is the first time I have been able to use the app to make a payment.

6. it has very limited information, no longer able to complete online challenges, etc.... disappointing.Very disappointed Vantage score has not updated over a year.

7. The upside to having an account is your credit score will benefit from it.

8. I rate it as 1 star because I would NEVER recommend this place for a loan! Not even to my worse enemy! 😠 They are the biggest rip offs there is! You can make a $200.

9. Doesn't recognize your device no matter how many times you've logged in from it, forcing you to always use a verification code, which works maybe half the time.

10. ive called into the branch to figure it out and their computers show no new payment methods.

11. Super easy to work with while rebuilding my credit.

Steps to Troubleshoot & Fix OneMain Financial Issues

1. Fix OneMain Financial Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OneMain Financial: Restarting the app will resolve most errors.
  2. Update the OneMain Financial App. Here is how:
    1. On Android goto PlayStore » Search for "OneMain Financial" » Open OneMain Financial » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneMain Financial » click "UPDATE".
  3. Clear OneMain Financial app cache: Clearing cached data will force your app to retrieve the latest data directly from OneMain Financial servers.
    1. On Android, goto Settings » Apps » Select "OneMain Financial" » click Storage » click "Clear Cache".
  4. Check OneMain Financial app permissions. If any of these permissions required to use your device's features are disenabled, OneMain Financial might not work.
  5. Uninstall and reinstall OneMain Financial. If nothing else has worked, completely uninstall OneMain Financial then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OneMain Financial not working


2. Fix OneMain Financial Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OneMain Financial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OneMain Financial not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OneMain Financial may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Joseph

I am requesting the deletion of my account due to the fact that I do not currently own a vehicle and do not qualify for the loan please and thank you

— 2 years ago by Daniela Martinez

delete my account

— 2 years ago by Daniela Martinez

delete account

— 2 years ago by Julie Mae Drazan

Hi, I am requesting my One Main Financial account be deleted.