Published by Solrise Research Ltd on Oct 1, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Solflare?



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What users are saying

1. I have been trying to solve a swap problem after I logged out and logged in again swapping no longer work and this is the error message I have been getting (type 'string' is not a sub type of type Map'< string dynamic>' in type cast)The dapp browser would give an empty screen if u ever go out of it or minimise the app, forcing u to close and reopen the app so it'd work again.

2. I don't know when the changes occuredWhy would they put account tab with an address at the bottom of a token page and the actual receive address hidden in the 3dots on the top right? That is so stupid, I wonder how many people mistook that as the address to receive because it says account and then it has an address.

3. Fix those and I'd give it 4 stars.What a bad Experience, I tried to send coin from my wallet and chose from my recent recipient wallet address and send.... I didn't received my coin and I view it on Explorer.

4. I've been digging around and looking into other places to stay for better rewards, whenever I choose to stake through the solar flare validator it works no problem but anytime I try to swap away from it it just freezes or crashes my app entirely.

5. Basically I have to depend on Dexscreener for the addresses of each token that isn't readily swappable because Solflare has no options for right out copying a token's address so you can go paste it in a dex.

6. Speaking of spam NFTs, burning those rarely ever works, the app instead gives an error or the loading thing spins indefinitely.

7. Cant make a swap without having to open the dex from within solflares webview..which is extremely slow, buggy or keeps crashing.

8. So I just wasted $100 worth of IOT because I mistook the address on the bottom as the receiving address.

9. Other than that, it's clean, fast, simple and works.Having trouble swapping to a different validator.

10. Tried on 2 diff phones too.It's quick, but a bit missing on the kind of stuff that you really need to get to fast, like token addresses.

11. I don't understand how such a simple wallet app could be the slowest to open I've ever used.

Steps to Troubleshoot & Fix Solflare Issues

1. Fix Solflare Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Solflare: Restarting the app will resolve most errors.
  2. Update the Solflare App. Here is how:
    1. On Android goto PlayStore » Search for "Solflare" » Open Solflare - Solana Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Solflare » click "UPDATE".
  3. Clear Solflare - Solana Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Solflare servers.
    1. On Android, goto Settings » Apps » Select "Solflare - Solana Wallet" » click Storage » click "Clear Cache".
  4. Check Solflare app permissions. If any of these permissions required to use your device's features are disenabled, Solflare might not work.
  5. Uninstall and reinstall Solflare. If nothing else has worked, completely uninstall Solflare then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Solflare not working


2. Fix Solflare Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Solflare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Solflare not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Solflare may not be able to connect to the Internet when running in the background.

Reported Issues

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