Published by Solaborate LLC

Report an issue with Solaborate HELLO Messenger.
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Why should I report an Issue with Solaborate HELLO Messenger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Solaborate LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Solaborate HELLO Messenger Customer Insights

1. It keeps saying the e-mail address doesn't match any existing accounts!!!!! PLEASE READ MY REVIEW🚨🚨Hello 1 device wont download any app, wont update, time wont even update.

2. Yes its plugged in, yes its connected to wifi, yes I have service, yes I've done a factory reset... yes this device is junk.I have the original device and there is no software update.

3. Neither Samsung/ Apple would allow play, too bad.not sign in on any account check the appI can't log in.Wyafter several problems, my parents never got it to work.

4. It does not update.Issue with Solaborate app, cannot create account, would give no star if option available.

5. I suppose I accept the fact that I did this Kickstarter, and the fact it doesn't work fits with many such "ventures".

6. I hope that the funding I provided has made possible the "improved" HELLO2 that others may find functional.

7. Anyone have suggestions on how this device can be recycled?Why the app can't sign in at all.

8. I wanted to use zoom, however zoom needs to be updated for it to work.

9. and after a factory reset, i now have the most advanced Paper weight in history.

10. they sent the device to me.

11. Can't reasonably do anything with it; I won't sell it on to some other unsuspecting person.

Steps to Troubleshoot & Fix Solaborate HELLO Messenger Issues

1. Fix Solaborate HELLO Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Solaborate HELLO Messenger: Restarting the app will resolve most errors.
  2. Update the Solaborate HELLO Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "Solaborate HELLO Messenger" » Open Solaborate HELLO Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Solaborate HELLO Messenger » click "UPDATE".
  3. Clear Solaborate HELLO Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Solaborate HELLO Messenger servers.
    1. On Android, goto Settings » Apps » Select "Solaborate HELLO Messenger" » click Storage » click "Clear Cache".
  4. Check Solaborate HELLO Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Solaborate HELLO Messenger might not work.
  5. Uninstall and reinstall Solaborate HELLO Messenger. If nothing else has worked, completely uninstall Solaborate HELLO Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Solaborate HELLO Messenger not working


2. Fix Solaborate HELLO Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Solaborate HELLO Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Solaborate HELLO Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Solaborate HELLO Messenger may not be able to connect to the Internet when running in the background.

Reported Issues