Contact OUIGO Customer Service

Why should I report an Issue with OUIGO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SNCF to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Voyagez à petits prix en TGV et Train Classique vers plus de 50 destinations en France. - Une réservation simplifiée grâce au compte client OUIGO et ses nombreuses fonctionnalités (trajets favoris, compagnons de voyage, paiement simplifié, bons d’achat... - Un imprévu de dernière minute ? - Et bien plus encore : Agen, Aix en Provence TGV, Angers Saint-Laud, Angoulême, Avignon TGV, Le Mans, Montauban, Nîmes, Nîmes Pont-du-Gard, Amiens (Gare TGV Haute Picardie), Valence. - Le jour venu souvenez-vous de venir 30 minutes avant l’heure de départ du train pour plus de confort.

2. Achetez vos billets de train low cost en toute simplicité avec l'application OUIGO.

3. N’oubliez pas d’emporter avec vous votre billet imprimé ou votre e-billet sur l’APP OUIGO.

4. OUIGO est l'offre low cost de la SNCF, 100% online.

5. Attention, l’embarquement ferme 5 minutes avant le départ !

6. Et pour les plus gourmands, munissez-vous d’une collation : il y a une voiture bar dans les OUIGO Train Classique, mais pas dans les Grande Vitesse. Bienvenue à bord !

1. The OUIGO app is very limited and not at a level of many other rail apps across Europe.I had to rebook due to Covid travel restrictions in December 2021 and the rebooking process on OuiGo is ridiculously expensive and scammer! I paid €83 for my tickets originally, changed to a later dates where the ticket costs below €30, and still had to pay €20 changing fees.

2. And no feedback from Les mesieures francoiseA railroad app should be able to provide the following tasks: - To book a ticket - Displaying booked tickets (including car and seat number) - Indicating from which platform the train leaves - Showing train delays - and being available in different languages (at least English).

3. Changing tickets cost as much aas the ticket itself, even if it's advertised for free.Untrustworthy!!!!!! I've been trying to get in touch with customer service because I had an emergency but all in vain, there's no way you can postpone or cancel.

4. When I arrived from Australia to France and attempted to log in to the app the following error appears: "Oops, something went wrong... there was a problem creating your account" (I was attempting to log in not to create account).

5. The management needs to see this: their company is losing money because of this! 18/5/23: yeah still very poor: try to create an an account - won't let you login - even though I created account and confirmed email.

6. The OUIGO app does only one of the above: one can book a ticket.

7. It does not display the booked ticket including the bar code.

8. I'll stick to the website as the app is junk.Does not accept international phone numbers no matter how you format.

9. I bought a train ticket from Ouigo.

10. Then, once account created on the website, can't log in using the app: "Oops, Something Went Wrong".

11. Seems like it is caught in an infinite loop, I login and accept the terms and it again comes back to the login page.

1. Fix OUIGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OUIGO: Restarting the app will resolve most errors.
2. Update the OUIGO App. Here is how:
   1. On Android goto PlayStore » Search for "OUIGO" » Open OUIGO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OUIGO » click "UPDATE".
3. Clear OUIGO app cache: Clearing cached data will force your app to retrieve the latest data directly from OUIGO servers.
   1. On Android, goto Settings » Apps » Select "OUIGO" » click Storage » click "Clear Cache".
4. Check OUIGO app permissions. If any of these permissions required to use your device's features are disenabled, OUIGO might not work.
5. Uninstall and reinstall OUIGO. If nothing else has worked, completely uninstall OUIGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OUIGO not working

2. Fix OUIGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OUIGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OUIGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OUIGO may not be able to connect to the Internet when running in the background.