Published by Upside Services Inc. on Nov 1, 2024

contact Upside: Cash Back - Gas & Food Chat with our AI-based Upside Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Upside?



characters left:

Why chat with our AI Upside Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Upside.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Upside: Cash Back - Gas & Food image 1   contact Upside: Cash Back - Gas & Food image 2


What users are saying

1. I have an app that I use when I travel that helps me locate gas stations with non-ethanol fuel, however, trying to get the two apps to quickly help me find what I need is challenging.Great app! Easy to use.

2. Thank you Upside!Easy to use, and no hassel! The only feature I wish was available is that places you frequently stop could be automatically linked to process, rather than having to open the app to claim the offer.

3. Edit: the original card does work, it just takes some time to show up.Unable to use app because it won't let me add any cards.

4. It's literally free money,I like the convience of the app, there were a couple of my fuel purchases that didn't go thru and I didn't realize it immediately and they had "expired" so I couldn't see what the issue was.

5. Which is great except that it takes the normal incentive away during that time.

6. πŸ˜’πŸ‘ŽThis is a great app! I have gotten well over $500 back in the short time I have used it.

7. Or offer both for that short time.The App is very easy to use.

8. I wish you had the option of taking part of the new/temp incentive or staying with the regular one.

9. This is disappointing because the app started off great.It's a waste of time.

10. I can't wait until the food chains get involved! Update: The app is getting better and easier to use! I finding more restaurants signing on and I've saved almost $1000.00 since joining.

11. πŸ˜„ But for future upgrades, I would love to see this option added!I can't add any cards.

Steps to Troubleshoot & Fix Upside Issues

1. Fix Upside Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Upside: Restarting the app will resolve most errors.
  2. Update the Upside App. Here is how:
    1. On Android goto PlayStore » Search for "Upside" » Open Upside: Cash Back - Gas & Food » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Upside » click "UPDATE".
  3. Clear Upside: Cash Back - Gas & Food app cache: Clearing cached data will force your app to retrieve the latest data directly from Upside servers.
    1. On Android, goto Settings » Apps » Select "Upside: Cash Back - Gas & Food" » click Storage » click "Clear Cache".
  4. Check Upside app permissions. If any of these permissions required to use your device's features are disenabled, Upside might not work.
  5. Uninstall and reinstall Upside. If nothing else has worked, completely uninstall Upside then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Upside not working


2. Fix Upside Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Upside be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Upside not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Upside may not be able to connect to the Internet when running in the background.

Reported Issues

β€” 1 month ago by Darla Hatfield

2/18. Claimed offer for little Caesars. Paid for pizza got receipt. No place to forward receipt. Please advise.

β€” 3 months ago by Joni L. Wansing

I requested by gas rebate be a Target gift card, but never got an email with it. I see the Upside app has my email address as dd5pvr8vr@redacted. Which is not my valid email address. I would like to get this resolved as the funds were around $65.00 dollars. I am also not able to change that email address in the app and need to do so. Joni Wansing

β€” 2 years ago by Theron Crorey

Cancel my subscription as of now.

β€” 2 years ago by Rickey Childers

My upside app quit working. Can not access my cash back or anything.

β€” 2 years ago by GARY DENBY

Request Upside-Cash back on gas & food to cancel your subscription

β€” 2 years ago by matt

delete my account along with all data and info

β€” 3 years ago by Rachel Wurth

I would like my name and information erased from your services due to recent identity theft matters. Rachel Wurth 6514851172 wurthrachel@redacted, rwurth2@redacted please erase with accordance to GDPR and CCPA laws ASAP. Thanks