Contact Booking.com Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Booking.com.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Meanwhile, you have no way to contact customer service except to hit them with a low enough rating that maybe they will respond and help...The app works well, however, I didn't know where else to turn to leave a complaint, I've been talking to approximately 20-30 booking executives for more than 20 days, a different one every day, to request my money back, since I canceled an accommodation in the free cancellation period, but even so they charged me on my credit card and booking does nothing about it, they are just excuses and photos and more photos.

2. Not the first time!!!When the app works its great... but when you really need a cheap place to stay... When you are desperately looking for a certain price point... The app will claim to filter out the others, and maybsay there are 146 listings at your price point, but only show you four of them.

3. **Update: I went to the hotel's website and set up the reservation through them directly - their direct price was better than the "deal" Booking was offering.Really bad service.

4. Worthless.I've used the app for years and was a loyal customer untill booking stopped to show the full price of the properties.

5. I called the booking customer service and they themselves said they couldn't do anything because the app's glitching.

6. For example you see attractive price of a property, open the page and all looks good untill you move to the payment and you see absolutely different picture: tons of fees (cleaning, property, variety of taxes and so on).

7. Overall it was an unpleasant enough experience that I'll never use booking again.If you click on your Wallet and it shows $118.33 in credit, and then you click "Book A Stay" underneath it, the app should only show you places where you can use your credit.

8. Booking had it correct, but even after speaking to the manager over the phone to confirm, (since they never replied to the email sent through booking), when I arrived, they had cancelled the original but never reserved one for the new date.

9. So I started to use Expedia.Booking knows how to keep the reservation, not just make it - like a few of the hotels I reserved and had to adjust dates.

10. I called to cancel my flight and customer service was just awful.

11. I tried to get help from Booking, but there is no way that their costomer service can help you get anything done.

1. Fix Booking.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Booking.com: Restarting the app will resolve most errors.
2. Update the Booking.com App. Here is how:
   1. On Android goto PlayStore » Search for "Booking.com" » Open Booking.com: Hotels & Travel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Booking.com » click "UPDATE".
3. Clear Booking.com: Hotels & Travel app cache: Clearing cached data will force your app to retrieve the latest data directly from Booking.com servers.
   1. On Android, goto Settings » Apps » Select "Booking.com: Hotels & Travel" » click Storage » click "Clear Cache".
4. Check Booking.com app permissions. If any of these permissions required to use your device's features are disenabled, Booking.com might not work.
5. Uninstall and reinstall Booking.com. If nothing else has worked, completely uninstall Booking.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Booking.com not working

2. Fix Booking.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Booking.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Booking.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Booking.com may not be able to connect to the Internet when running in the background.