Contact Assistant Customer Service

Why chat with our AI Assistant Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Assistant.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It takes long time to delete the ticket which you cancel so when I cancelled and bought another tickets, sometimes I got confused between two tickets for the same train, but different seats.The worst app for trains I encountered so far in comparison to the German DB navigator or the excellent Swiss SBB mobile.

2. It's annoying when you don't know the city and have to figure out the tram network or whatever.It includes random unnecessary amounts of time for waiting and boarding the train when planning the route.

3. But the app is convenient for keeping track of tickets and it provides real time information about which track the train will be in and how much time before the train leaves, etc.

4. The trip was from Orgerus to CDG 1, taking the N at 13h15.Good application, relatively intuitive, easy to use and saves us time looking at printed schedules.

5. The amount a delay displayed for a late train is often inaccurate, unreliable.This app updates quite fast and accurate the information.

6. Also, it would be nice to have connection information in the app when we need to switch stations (for example between Montpellier St Roch and Montpellier Sud de France).

7. I hope they make some improvements.Location gets stuck in past searches, it's frustrating to get it to reaquire your current location.. Honestly one of the best options for traveling, timetables and routes are consistently accurate even with problems on lines.

8. Pity but I guess it's back to the equally useless and super slow ticket machines.Things seems to function pretty well, and the interface has improved.

9. Opening of Citymapper, the full route, including the direct train to the airport was the top result.

10. Often when I go through the process of buying a ticket on the app I get to the last step and the app glitches and I have to re-enter all my information.

11. In short, seems to have been developed from oufashioned design ideas (like the SNCF, see pricing system).

1. Fix Assistant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Assistant: Restarting the app will resolve most errors.
2. Update the Assistant App. Here is how:
   1. On Android goto PlayStore » Search for "Assistant" » Open Assistant » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Assistant » click "UPDATE".
3. Clear Assistant app cache: Clearing cached data will force your app to retrieve the latest data directly from Assistant servers.
   1. On Android, goto Settings » Apps » Select "Assistant" » click Storage » click "Clear Cache".
4. Check Assistant app permissions. If any of these permissions required to use your device's features are disenabled, Assistant might not work.
5. Uninstall and reinstall Assistant. If nothing else has worked, completely uninstall Assistant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Assistant not working

2. Fix Assistant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Assistant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Assistant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Assistant may not be able to connect to the Internet when running in the background.