Contact Hotels.com Customer Service

Why should I report an Issue with Hotels.com: Travel Booking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hotels.com LP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Find and book your perfect somewhere with the Hotels. com app. -Access Member Prices* of 10% or more on over 100,000 hotels worldwide. - Join One Key™, our travel program that unlocks a world of instant benefits and perks. - Earn OneKeyCash™** and use this whenever you want and instantly save on your next trip on Hotels. com, Expedia and Vrbo when you book eligible hotel stays, flights, vacation rentals, car rentals, and more. - One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties. - Whether you’re planning a short hotel stay, last minute weekend getaway, long vacation, business trip, or anything in between, we have a property for every kind of travel. - Enjoy the flexibility of free cancellation on most hotels***. - Compare hotel prices, ratings and amenities side-by-side using our comparison tool. - Use Trip Planner to organize your travel plans in one place.

2. Save your favorite hotels, vacation rentals, resorts and more, and share these with friends and family. - See the hotel or vacation rental location on a map and read verified guest reviews. - Save your payment details to book future trips even faster. - Save your confirmation and access your hotel or vacation rental booking details anytime – even offline. - Easily manage your hotel or vacation rental booking on the go. - Contact us or the hotel or vacation rental owner directly from the app. - Opt-in for push notifications and we’ll send you updates about your hotel stay. *Member Prices are available on select hotels to logged in members and app users.

3. Subject to terms and conditions, see site for details. **OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels. com and Vrbo. ***Free cancellation on most hotels.

4. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees).

5. Some hotels require you to cancel at least 24-48 hours before check-in.

6. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data.

7. See property pages on our app for details.

8. This app uses tracking technology.

9. By using our app, you accept our Privacy Statement and Terms of Service. The Hotels. com app uses information for analytics, personalization, and advertising.

1. Get ready for a wave of pissed off users.Glitchy to say the least, poor navigation, doesn't let you rebook a previous visit, have to start from scratch, I use it because it works if you know the work around, which is an awful app experience if you need to figure out the work around.

2. 😱😱😤 Hoping the bugs get sorted quickly.Constant crashes and recently started this OneKey rewards function but not available until July, but the app has the option to use the credits and then disappears during checkout.

3. I'll be using Priceline.Like the other reviews, this newer version constantly crashes and the touch area aren't accurate.

4. It is buggy, and simply doesn't work half the time.

5. You'll lose most of your customers with this lack of care.I have enjoyed using this app previously, and have booked numerous trips over the last several years.

6. There doesn't appear to be a "what's around" section anymore which is huge becuase I like staying near metro stations or airports.

7. Whatever background coding was done to bring the app to the new rewards program has made this app a buggy mess.. it was not ready for primetime.

8. I've developed online software for business and this app is NOT user friendly in the least.At one time this app was dependable, and simply fantastic.

9. C'mon - get your team together and fix this thing.Easy to use for booking, though if you make a mistake with dates or location or duplicate a reservation and try to correct it, the process is impossible.

10. I also suggest pay at hotel option because twice in the past few weeks, I payed at booking and the hotel charged my card again.

11. I'd touch list option and it keeps opening up the hotel that is select, etc.

1. Fix Hotels.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hotels.com: Restarting the app will resolve most errors.
2. Update the Hotels.com App. Here is how:
   1. On Android goto PlayStore » Search for "Hotels.com" » Open Hotels.com: Travel Booking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hotels.com » click "UPDATE".
3. Clear Hotels.com: Travel Booking app cache: Clearing cached data will force your app to retrieve the latest data directly from Hotels.com servers.
   1. On Android, goto Settings » Apps » Select "Hotels.com: Travel Booking" » click Storage » click "Clear Cache".
4. Check Hotels.com app permissions. If any of these permissions required to use your device's features are disenabled, Hotels.com might not work.
5. Uninstall and reinstall Hotels.com. If nothing else has worked, completely uninstall Hotels.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hotels.com not working

2. Fix Hotels.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hotels.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hotels.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hotels.com may not be able to connect to the Internet when running in the background.